Credit Collections Negotiator
Department: Finance
The Company:
Paladin is an established Financial Services business based just outside central London with over 30 years’ experience in the collections and credit space covering a range of services including Commercial collections, Outsourced credit control, White label collections, Vendor Credit Recovery, and Litigation.
Summary and areas of opportunity: We have several positions available, candidates will be assessed to determine which area of the business they are best suited to, offering an exciting opportunity for an enthusiastic and capable team player to contribute significantly to the firm’s performance. This is a permanent, office-based position, with an initial trial contract of three months.
Responsibilities
* Confident telephone communication with high call volumes, accurate data entry and record‑keeping.
* Accuracy in payment allocation and reconciliations.
* Strong communication to maintain client and supplier relationships.
* Accuracy in payment allocation, reconciliations, and ledger management.
* Resilient and professional in recovering overdue balances.
* Organised approach to managing multiple accounts and confident telephone communication.
* Clear verbal and written communication.
* Sound judgment in escalating cases and supporting legal action.
* Process of identifying and reclaiming overpayments, duplicate payments, or missed credits from suppliers.
* Process of managing and monitoring customer credit to ensure timely payments and minimise financial risk.
* B2B collections: process of recovering unpaid invoices or outstanding balances from one business to another.
* Commercial litigation: process of taking formal legal action against a customer through the court process to recover unpaid debts.
Qualifications and Skills
* Good communication and writing skills.
* Proficient in general computer use, including Excel and basic IT functionality.
* Strong interpersonal skills, ability to manage difficult conversations professionally.
* Ability to work as a team player and contribute to shared targets.
* Good organisational skills and attention to detail.
* Full training will be provided, prior experience within the field is not essential; successful candidate expected to demonstrate a positive attitude, strong communication skills, and ability to handle a reasonably high volume of telephone-based work.
Regulatory Responsibilities
This role is expected to be conducted in line with company policies, client agreements and applicable UK debt recovery regulations.
* Commitment – We are dedicated to helping businesses overcome financial challenges by managing overdue accounts effectively.
* Integrity – We conduct our services with fairness, professionalism and respect for clients and their customers.
* Teamwork – We believe in collaboration, supporting each other to achieve individual and shared targets.
* Excellence – We strive to deliver the highest standard of credit control services with accuracy and consistency.
Other
Seniority level: Entry level
Employment type: Full-time
Job function: Sales and Management
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