Operations Manager (Assistant Captain) – Moxy York
This position is based on a full time contract.
Gross salary – £competitive
We’re looking for someone who doesn’t just manage from behind a screen. This is a hands‑on leadership role where you’ll live and breathe the MOXY vibe – rolling up your sleeves, jumping on the floor with your team, and setting the pace from the front. Whether it’s handling a guest complaint, working the bar, or clearing a table during a busy breakfast, you’re the one leading by example. If you’re the kind of person who thrives in the buzz of the lobby, not the silence of the back office – we want to meet you.
Main Tasks and responsibilities
* Supports the General Manager in all aspects of the management of the hotel
* Customer service, guest relations and creating positive guest experiences
* Recruits and develops a team that delivers excellent service the Moxy way
* Ensure a profitable hotel operation in line with company goals
* Manage the team effectively and enforce company policies
* Actively involved in the day to day tasks of the team
* Strong Food & Beverage background – you know the ins and outs of running an F&B operation.
* Managing Food & Beverage outlets the Moxy way
* Manage hotel room inventory and checking guests in/out the Moxy way
* Follow all food safety, licensing and health and safety policies to work safely
* Promote and support the Moxy brand and the Marriott Bonvoy loyalty program
We’re looking for someone with Moxie, which is all of these things:
* Have high energy and a fearless do-it-yourself attitude
* Good with people and enjoy chatting with guests
* Skilled multi‑tasker who can balance hard work with great service
* Clear communicator fluent in English (and other languages a plus!)
Useful Experience
* Must have minimum 2 years hotel management experience
* Must have minimum 2 years team management
* Must have property management system (preferably Opera) experience
* Knowledge of Point of Sale system (preferably Micros)
* Knowledge of Food Safety & Licensing laws
* Knowledge of maintaining brand standards
* Event management, marketing or social media experience
* Personal experience of travel and travel industry
BENEFITS FOR YOU!
* Health Cash Plan
* Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
* Discount on Food & Beverages at Marriott hotels worldwide
* Enhanced Maternity/Paternity/Adoption pay
* Pension scheme
* Twenty eight holidays (annually increasing to max thirty three holidays)
*a personality assessment can be part of the recruitment process*
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