Job Description
Extraordinary Care. Extraordinary Culture. Extraordinary Careers.
At Helping Hands, kindness is our foundation. From our first kitchen‑table beginnings to the thousands‑strong team we are today, we’re united by one belief: everyone deserves to live well in the place they call home. If you’re passionate about creating meaningful experiences and want a role where your work genuinely helps families find the care they need, there’s a place for you here.
We are now looking for experienced and self motivated Inbound Telesales Advisor to join our team on a full time permanent basis
As an experienced Inbound Sales Advisor at Helping Hands Home Care, you will be the first point of contact for prospective customers. You'll play an integral part in our customers' care journey as you give expert advice about what type and level of care would be perfect for them. You'll be working in a friendly team with a high-performance culture, and you'll be rewarded with a competitive base salary and an uncapped commission structure.
What's in it for you?
If you enjoy working in a positive, fast-paced environment and are motivated by hitting targets, then this is the perfect role for you! We promote a high-performing culture; when you reach your targets, you'll have access to an uncapped commission scheme in addition to a generous base salary.
We also offer many other employee benefits, including:
* £30,000 OTE with uncapped bonus structure
* 25 days' holiday + bank holiday allowance
* Hybrid working
* FREE Blue Light Card national discount card for hundreds of retailers
* Access to our Employee Assistance Program supporting you in times of need
What do we need from you?
Main Responsibilities:
* Answer incoming calls from potential customers, identify their needs and making sure they receive their ideal, bespoke care solution
* Nurture customers through the sales process and manage our CRM database
* Work with sales targets in a fun, energetic environment
* Shifts between 8 am 7 pm Monday - Friday
* Weekend working 1 in every 4 weekends working from home, lieu days or pay offered
* Shared Bank Holiday coverage
Skills/Experience
* Experience in a telephone inbound/outbound sales role
* Excellent communication skills with the ability to show empathy and understanding
* Good listening skills with attention to detail
* Experience in meeting and exceeding KPIs and targets
Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.