As a Regional Technology Support Specialist, you'll bring experience of working in a modern ITIL-based IT service organisation, providing technical support and experience of managing a complex IT infrastructure. You will have excellent communication skills as well as have technical ability of supporting major outages, Windows 11 and Microsoft Cloud technologies. As our Regional IT Support Engineer, you will provide desk-side support within dedicated region/cluster supporting all Nuffield Health sites, who can provide a high standard of support to Nuffield Health IT users.
Responsibilities
* Contribute to the support and implementation of the end user computing platform in order to deliver maximum value to Nuffield Health.
* Deliver a high standard of support to Nuffield Health IT users.
* Provide desk-side support within dedicated region/cluster supporting all Nuffield Health sites.
* Provide 2nd line support remote support to end users within the dedicated region.
* Deliver excellent customer service throughout all engagement with the user in order to improve user satisfaction.
* Resolve incidents and handle service requests in a professional and timely manner.
* Proactively develop the quality of the service offered to the end users and the efficiency of the delivery of that service.
* Provide dedicated support during project deployments for set periods of time.
* Transition the knowledge gained from the projects back into operations.
Benefits
We want you to love coming to work, feeling healthy, happy and valued. That\'s why we\'ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options.
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