A fantastic opportunity has arisen for a Customer Service Advisor to join our client based in the Jewellery Quarter, Birmingham. Benefits include a BHSF package, an internal benefits package, occupational sick pay after probation and 33 days holiday including Bank Holidays. You will be working 37.5 hours per week, 9.30 am to 6.00 pm Monday to Friday. You will be working for a not-for-profit organisation that provides improvement services to their specialist sector. For this position, you must have previous experience working in a customer service position and an understanding of FCA regulations, however, this is not essential. As the Customer Service Advisor, your duties will include:
1. Dealing with incoming calls and emails, including insurance queries from members
2. Proactively making outbound calls to existing members to discuss membership renewals
3. Handling communications received via the website, voicemail, text or hard copy
4. Processing applications received by resolving pending issues, processing and scanning applications
5. Talking through policies over the telephone and ensuring all communication is in line with company standards/insurance regulations
6. Logging all calls and relevant information on the database
7. Dealing with general queries received and passing complex queries to the appropriate department
As the Customer Service Advisor, you will:
8. Previous experience working within a call centre
9. Knowledge and experience in working with FCA guidelines, however, this is not essential
10. Be organised and efficient with the ability to meet deadlines
11. Excellent communication skills on the telephone and in writing with a focus on excellent service
12. A good team player
13. You may have experience working as one of the following: Call Centre, Contact Centre, Customer Executive, Helpdesk, Membership Advisor, Membership Administrator, Customer Relations, Membership Co-ordinator, Customer Service Administrator, Mortgage Advisor or Customer Co-ordinator
Your salary will be £23,400 per annum, plus a range of benefits.