Primary Responsibilities
1.Operation and administration of the Business Management System with absolute attention to detail.
2.Administrative tasks as required including letters to customers, newsletters, maintenance of customer database, returns to ServiceMaster, post and emails.
3.Customer Service - answering telephone calls from existing customers in a professional and courteous manner and dealing with their schedule changes, complaints and enquiries.
4.Sales - answering telephone calls from potential customers in a professional and courteous manner and booking quote appointments or timed cleans as appropriate.
5.Ensure teams are dispatched promptly at 8 am each morning with correct paperwork and keys. Make any necessary changes to schedules and organise teams.
6.Record and balance customer payments each afternoon and prepare and deliver banking as required.
7.Security - ensure customer key procedures are adhered to, ensure security of premises and safety of electrical equipment when office empty.
8.GDPR – security of customer and staff data to be paramount and IT security procedures to be followed.
9.Filing to be completed weekly or quicker.
10.Ensure laundry is processed promptly.
11.Stock and maintain all necessary equipment, products, and supplies.
12.Abide by Health and Safety regulations at all times and maintain our Health & Safety records as required.
13.Cover for Business Owner during absences.
14. Must have a valid Driving Licence
Qualifications:
1. Speaking and hearing English clearly in person and on the telephone.
2. Reading English on an average adult level.
3. Writing English clearly.
4. Establishing rapport with customers and employees.
5. Excellent communication skills and good listening skills.
6. Have a valid DBS check
6. Responsible, and organized