Are you ready to be part of something extraordinary? Look no further – Rockwater is a growing collection of hospitality venues and outlets across the beautiful South Coast. Our portfolio includes two, soon to be three remarkable beachfront venues, and an array of shacks catering to those with a taste for on-the-go indulgence. We are currently seeking a seasoned Assistant Manager to support the Shacks Manager taking the lead, overseeing the teams at two of our innovative to-go concepts ‘Shacks by the Shore’. If you are a passionate leader who is obsessed with giving a great guest experience, we want to hear from you The role. As a Shacks Assistant Manager you will be responsible for looking after both Shacks on the Shore’s within Rockwater Village, one on Branksome Beach and the other on Sandbanks Beach. You will lead two teams to deliver great standards of customer service, implementing brand standards, impressive cost control and high standards of food safety and cleanliness. · Assist in recruiting, training and motivating team members. · Ensure high levels of customer service by running organised shifts. · Service standards are implemented and adhered to by the team. · Ensure any complaints are dealt with in a prompt and professional manner. · Deal with team member performance issues and escalate where appropriate. · Adhere to opening and closing duties of the business. · Demonstrate commercial awareness of ordering, and stock control. · Accurate sales forecasting and rota writing. · Adhere to all aspects of Fire, Health & Safety, Food Hygiene, Licencing law, Challenge 21, Trading Standards, COSHH and any other company policies such as Stock and Cash. Joining us isn't just about a job; it's about becoming part of a dynamic team that's all about creating unforgettable memories. If you're excited about delivering outstanding experiences, then step inside and discover the Rockwater way. Bring your enthusiasm, share your skills, and be a part of transforming the ordinary into something truly special.