Customer Service RepresentativeEpsom, SurreyFull Time Permanent ContractMonday to Friday 9am-5.30pm (4hrs paid 'admin overtime' to be completed every other weekend)£24,000-£25,000 per annum plus BONUS and EXCELLENT Benefits (see below)
Responsible for the efficient and effective administration and customer service of Mortgage and Savings Accounts
Scope
* Maintain an up to date knowledge of all products and services offered by the Society, its subsidiary and associated companies.
* Answering the telephones to respond promptly, accurately and efficiently to enquiries from existing customers.
* Promote the products and services offered by the company, its subsidiary and associated companies to existing customers of the Society within the bounds of the company's categorisation as an 'information only' provider under the FCA's regime. As such, take care to avoid making comment, orally or in writing, which may be construed as offering advice and/or guidance and, where relevant, adhere to scripted questions during telephone communications.
* Undertake general day to day administration duties encompassing all aspects of Mortgage Accounts procedures such as mortgage completions, redemptions including provision of redemption figures, capital payments, monthly payments, transfers, retention releases, customer amendments, Insurance and Assurance, general enquiries etc.
* Contact customers periodically regarding the services/products u...