Overview
NET-A-PORTER is the ultimate luxury fashion destination for women. Since 2000, it has offered customers a curated assortment of fashion, fine watches, jewelry and home décor from the world's most coveted brands. NET-A-PORTER creates unique experiences for its EIPs (Extremely Important People) with dedicated Personal Shoppers and invitation-only benefits. Through content, it provides expert styling advice, engaging storytelling and profiles incredible women via editorial vertical, PORTER. NET SUSTAIN, its product curation of consciously crafted luxury, supports customers to shop with a focus on conscious consumerism. NET-A-PORTER is part of LuxExperience, the leading digital, multi-brand luxury group.
Role Overview
NET-A-PORTER is now seeking a dynamic Senior Website Content Producer to take a leading role in shaping the digital experience of one of fashion's most iconic online destinations. Reporting to the Head of Website Content, you will be at the forefront of planning, delivering, and optimising content across the NET-A-PORTER website. Partnering closely with the Website Content Planning Manager, Site Content Executives, and cross‑functional teams, you will ensure every campaign, customer journey, and on‑site activation reflects the brand's signature style and excellence.
Location: Our Westfield office in Shepherd's Bush
Reporting into: Head of Site Content
Working Hours: 37.5 hours per week (4 days in office)
Benefits
* Performance bonus schemes dependent on the type of role you are in.
* A pension that both you and the company contribute to.
* A portal with an array of discounts on things like theme park and cinema tickets.
* Our famous staff discount along with exclusive staff sales.
* Private healthcare for you and your family.
* Flexible working.
* A chance to be part of a fun and caring team that supports each other.
Responsibilities
* Deliver engaging weekly content updates across web and app, ensuring all customer touchpoints—homepage, listing pages, navigation, and service areas—are on‑brand, consistent, and optimised for engagement.
* Lead and mentor Content Producers, managing workloads, priorities, and schedules in Asana to ensure seamless weekly builds and flawless launches.
* Own site production projects, from brand partnerships and promotional campaigns to seasonal launches, driving timelines and stakeholder alignment throughout.
* Oversee delivery thresholds and shipping messaging, ensuring updates are accurately implemented and reflected across both brands.
* Manage large‑scale campaigns such as targeted promotions and sale launches, leading the team through briefing, build, execution, and go‑live.
* Streamline workflows and boost efficiency, developing best practices to optimise content delivery and production processes.
* Collaborate with Tech and Site Content leadership to test and launch new features, modules, and functionality that elevate the customer experience.
* Partner with Product (Web & App) teams on A/B testing initiatives, using insights to refine engagement and conversion strategies.
* Oversee targeted content builds for key audience segments—new, returning, EIP, and loyalty customers—ensuring creative and messaging align with business priorities.
* Support major brand campaigns and promotions, working closely with Creative, Brand, CRM, and Trade teams to ensure cohesive and timely delivery.
* Champion CMS excellence, promoting best practice in workflow management, QA, and content governance across NET‑A‑PORTER.
Qualifications
* Experienced digital content producer with proven leadership and team management experience.
* Highly proficient in CMS tools—CoreMedia experience is a strong advantage.
* Skilled in workflow management and scheduling tools such as Asana (or similar).
* Confident stakeholder manager, adept at balancing priorities across multiple teams and brands.
* Analytical and insight-driven, with a passion for testing and optimisation.
* Exceptionally organised and detail‑oriented, thriving in fast‑paced, dynamic environments.
* Collaborative, proactive, and solutions‑focused, with a strong sense of ownership.
* Passionate about luxury fashion, digital storytelling, and creating best‑in‑class customer experiences.
Equality and Diversity
LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, colour, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics. If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
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