A large UK-wide group of wholesale & distribution businesses are looking for a confident and reliable 1st Line IT Support Assistant to join their Head Office team in Newbury. This is an exciting opportunity to work in a fast-paced, collaborative IT environment, providing essential technical support that keeps the business running smoothly.
Role Responsibilities
As part of a well-established IT department, you'll work with a broad range of systems and applications used across the company's nationwide network of branches. Your responsibilities will include:
Providing 1st Line support to internal users across the UK, resolving issues related to desktops, mailboxes, printers, Windows operating systems and core Microsoft 365 applications.
Learning and supporting key internal business applications (full training provided).
Logging, managing and providing regular updates on incidents, especially those not resolved on first contact.
Supporting employee onboarding and offboarding processes.
Processing approved user access changes for systems and data.
Triaging tickets before escalation to the Infrastructure or Applications teams.
Deploying new or replacement hardware.
Carrying out physical tasks such as installing desktop equipment, monitors and screen arms, and preparing old equipment for disposal.
Supporting the company's cyber security controls, responding to security events and assisting with the rollout of cyber measures across the group.
Contributing to the implementation of a new Service Desk platform and helping develop IT knowledge base articles. Working Framework
This is a fully office-based role in Newbury, although occasional work at other business locations may be required.
Working hours: 8am-5pm, Monday to Friday, with a one-hour lunch break (between 12pm and 2pm).
Occasional travel to other UK sites may be required, including overnight stays.Rewards
As a 1st Line IT Support Assistant, you will receive:
A starting salary of £30,000
25 days holiday (plus bank holidays)
Optional membership of the company pension scheme
Annual bonus scheme
Training and mentoring to support your development
Opportunities to pursue professional standards and further learning pathwaysRequirements
To be successful in this 1st Line IT Support Assistant role, you should have:
A positive, proactive attitude and a willingness to take ownership of issues while following company policies.
Experience in a customer service or technical IT support role (preferred but not essential).
Strong communication and interpersonal skills, with the ability to work professionally with employees at all levels.
Good problem-solving skills and the ability to work efficiently under pressure.
A full UK driving licence.
The ability to commute reliably to Newbury.If you think that you have what it takes, apply today to find out more