Position Overview
Front Office Manager – Hilton Birmingham Metro, full‑time.
Responsibilities
* Managing the reception area of the hotel.
* Leading and developing the Front Office team.
* Ensuring excellent customer service and delivering memorable guest experiences.
* Overseeing daily operations and front desk activities.
Qualifications
Experience in a full‑service hotel or prior experience as a Reception Manager. Leadership skills and excellent rapport with customers.
Benefits
* Salary of £30,768.16 per annum plus
* Free and healthy meals when on duty
* Grow your Career! Personal Development programmes designed to support you at every step of your career
* A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
* Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
* Team Member Referral Program
* High street discounts: with Perks at Work
* Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
* Discounted dental and health cover
* Guest Experience Day after successfully passing probation
* Modern and inclusive Team Member’s areas
Location
Hilton Birmingham Metro
Schedule
Full‑time
Brand
Hilton Hotels & Resorts
Job Category
Guest Services, Operations, and Front Office
J-18808-Ljbffr