About the role
Join to apply for the AWS IVR Engineer - Tesco Mobile role at Tesco.
We’re the UK’s biggest ‘virtual network operator’ (we’re powered by O2’s network) and for over a decade now we’ve won all the top awards for customer happiness.
We have a track record of doing things differently and shaking up the mobile industry. And we’re fiercely proud of being ‘supermarket mobile’, bringing the best of Tesco to more than five million customers. Working for Tesco Mobile means being part of our small yet diverse and mighty team, where everyone is valued. Everyone gets the opportunity to get stuck in and make a difference.
We’re an Agile organisation. Agile helps us respond quickly to our customers, make the most of our diverse talents, and stay focused on what really matters. It’s more than just a ‘methodology’ to us – it’s our way for everyone to give their best.
As an AWS IVR Engineer within the Run and Operate chapter, you will be helping the team manage and maintain our AWS Connect IVR solution. This solution was recently migrated from a third party to our own AWS Connect infrastructure. Although you will be the SME, you will work very closely with the rest of the DevSecOps team that manages the Tesco Mobile cloud platforms to ensure existing standards are followed as well as cross‑skilling them to integrate into the BAU support service.
Responsibilities
* Be a great teammate – live the Tesco Mobile values.
* Act as the AWS Connect technical lead within the squad to support them with the migration.
* Be critical of the current solution and suggest improvements.
* Work with the Chapter Lead to agree how the new in‑house AWS Connect IVR solution can be transitioned to BAU support.
* Share knowledge with other members of the chapter.
Requirements
* Significant commercial experience using AWS Connect.
* Significant experience with AWS.
* Experience producing quality user documentation.
* Experience writing and maintaining deployments using code (Terraform preferred).
* Commercial experience with Azure.
Nice to Have
* Experience working with Service Cloud Voice integration.
Benefits
* Annual bonus scheme of up to 20% of base salary.
* Holiday starting at 25 days plus a personal day (plus Bank holidays).
* Buy holiday salary sacrifice scheme (for salaried roles).
* Private medical insurance.
* Retirement savings plan – save between 4% and 7.5% and Tesco will match your contribution.
* LifeAssurance – 5 x contractual pay.
* 26 weeks maternity and adoption leave (after 1 year’s service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave.
* The right to request flexible working from your first day with us.
* Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing.
* A Colleague Clubcard for you & a family member (after 3 months of service), giving you access to lots of discounts in-store & online.
* Great colleague deals and discounts, saving you money on everyday purchases, eating out and utility bills for the home.
* Opportunities to get on – take advantage of our ongoing learning opportunities and award‑winning training to help you achieve the job and career you want.
About Us
A 50‑50 joint venture between Tesco and VMO2 that was established back in 2003, Tesco Mobile has gone from strength to strength as we’ve launched into new services and markets. With more than 5 million customers, we’re the largest mobile virtual network operator in the UK. We’re proud to have an inclusive culture that’s uniquely Tesco Mobile, with a strong sense of community, plus all the benefits of working for one of the shareholders.
We care for human connection and we keep our customers at the heart of everything we do, which is why we’ve embraced the Agile way of working. Agile is more than just a methodology – it’s a liberating journey that puts customers and purpose first. It empowers us to self‑organise, collaborate, co‑create and rapidly inspect and adapt everything we do – allowing us to respond at pace to our customers’ needs. It encourages variety of thought and enables us to thrive, both individually and collectively.
We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We’re committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
We’re a big business and we can offer a range of diverse full‑time & part‑time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you – Everyone is welcome at Tesco.
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