Job overview
Band 5 Application Support Analyst, IM&T, 37.5hours per week, Permanent
This important work involves configuring/amending information and supporting Trust staff on a multitude of the Trust IT systems, in particular the Trust's Patient Administration System; advising users over the telephone and supporting upgrades and changes to these systems. Other systems they will need to support include Careflow PAS, Patientrack, Electronic Document Management System (Mediviewer/Evolve), Careflow Connect, G2 Digital Dictation, Blue Prism RPA and the ITU System.
Main duties of the job
We are looking for someone who is self-motivated, methodical, has an eye for detail and can work to tight schedules. Candidates with prior knowledge of at least one of these systems will have a distinct advantage.
The successful applicant must be flexible, able to work under pressure, will be based at either Chichester or Worthing, but must be willing to travel to the alternative sites on occasions.
Working for our organisation
At UHSussex (UHSx), diversity is our strength, & we want you to feel included to help us always put the Patient First. Your uniqueness & experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, & can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) & a Veteran Aware Trust.
We treat our patients & staff with the same compassion & empathy we expect for ourselves. We’re here for them when they need us, and we go above & beyond to meet their needs. This can be seen in our candidate information pack & wellbeing programme, for staff which is extensive & designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching & training so that we can be the best that we can be. From the moment you start with us & throughout your career we will help you to grow & develop. We hope that in choosing UHSx you are choosing a long & happy career where you will be able to see the difference you make & feel valued for all that you do.
We look forward to receiving your application & the start of your journey with UHSx.
Detailed job description and main responsibilities
Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.
Responsible for the administration and integrity checks of all the above systems operational within the Trust.
Provide technical support for all the above systems to all users of these systems ensuring that all incidents or tasks raised for assistance or support are completed promptly and to a high standard.
Participate in the testing, configuration, training and support of all new releases of the above software.
Add and modify the configuration of any of the above systems for the benefit of the Trust (i.e. adding new locations, business units) in accordance with the requirements of the Trust.
Provide 1st and 2nd line support for all the above systems within the local Health Community (WSHT, GP Surgeries, and Hospices).
Identify and escalate unresolved issues to the Supplier of the above systems, promptly, ensuring all relevant information is included.
Assist other members of the team in resolving problems and queries, depending on area of expertise, to ease workload pressures.
Responsible for organising own workload daily, ensuring all priority work is progressed or escalated quickly and efficiently.
Work closely with all relevant teams to ensure all work is progressed effectively. These teams include IT Technical Support, GP Surgeries, System Suppliers, and Operational Teams.
Work closely with all systems administrators that have an interface with any of the above systems, i.e. MIS, JAC, PACS, RIS, Office Automation etc
Work with System Trainers on common issues to help improve Training and user knowledge.
Person specification
Qualifications
Essential criteria
1. Educated to degree level or equivalent Computing qualification at GNVQ, BTEC, EDCL etc or equivalent experience.
Knowledge and Experience
Essential criteria
2. 3 years experience of using patient or customer focused IT based information systems 3 years experience of working in a clinical support team Monitoring data quality and resolving problems Understanding of customer/user issues and how they impact on the use of IT Systems Data quality standards applicable to the data and processes being supported
Desirable criteria
3. 5 years Experience of Careflow or other Hospital PAS System 5 years experience of working in a healthcare environment Experience of supporting and administrating systems administration, e.g. setting up user accounts, advising/showing how work is submitted Monitoring data quality and resolving problems. Understanding of issues affecting clinical and administrative services of an Acute Trust Understanding the Security and IG Issues surrounding a PAS
Skills
Essential criteria
4. Ability to communicate with all levels of users – needing to convey sometimes complicated information via phone, email or in person. Ability to guide users through the system where appropriate – informal training over the telephone. Able to communicate technical issues to non technical staff
5. Ability to identify errors and omissions from complex reports and know if they are IT or user related To be able to progress issues via the most appropriate route
6. Ability to work to tight deadlines. Ability to manage own workload within the deadlines to ensure effective use of the relevant IT Systems.
7. Ability to Configure IT systems to a high degree of accuracy and completeness.
Equality, Diversity and Inclusion
Essential criteria
8. Evidence of having undertaken own development to improve understanding of equalities issues
9. and Inclusion Evidence of having championed diversity in previous roles (as appropriate to role).
Important information for applicants:
A Note on AI Use in Applications
We value the individuality and authenticity that each candidate brings to the application process. While AI tools are increasingly accessible, we strongly discourage their use in completing your application. Your responses should reflect your own voice, experiences, and motivations—elements that are essential to a fair and accurate evaluation.
Applications that rely heavily on AI-generated content may misrepresent your abilities and could result in your application being rejected. We encourage you to take the time to present your genuine self, as this helps us better understand your potential and ensures a transparent selection process.
Closing Adverts Early: In the event of exceptional interest, we may close adverts earlier than specified.
Some of our adverts are capped for a limited number of applications; therefore, the advert will close once the cap has been reached. We therefore encourage you to submit your application as soon as possible if you are interested in the position to prevent you from missing out on applying for the opportunity.
Flexible Working: If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager.
DBS Checks: As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check. We make offers in line with the Rehabilitation of Offenders Act 1975.
Skilled Worker Visa: Applications for Skilled Worker sponsorship are welcome for the roles that meet the Visa and Immigrations eligibility criteria. For further information please visit the gov.uk website searching for Skilled Worker. It is your responsibility as the applicant to ensure that you meet this criteria.
UHSussex reserves the right to close the role early if we receive a high volume of applications