Join Our Team as a Roadside Invoicing Agent!
Are you ready to make a difference? At RAC, we have an exciting opportunity for you to become a vital part of our dynamic claims services team. In this role, you’ll support our members during some of their most stressful moments on the road, such as vehicle breakdowns and traffic accidents.
Working Hours: Enjoy a balanced 35-hour work week with shifts from 08:00 to 18:00, Monday to Friday. You’ll be based at our Bradley Stoke office, with the option for hybrid working after your training period.
Your Role: What You Will Do
This is a varied and rewarding position where no two calls are the same. You’ll engage directly with RAC members—some calm, others distressed—and guide them through the process after a road traffic accident. Your main responsibilities will include:
* Coordinating vehicle recovery.
* Offering reassurance and clear information to members at the roadside.
* Raising and managing invoices related to accident recoveries.
* Liaising with insurers to track case progress and recover costs.
* Providing outstanding customer service to our legal expenses policyholders, including policy queries, updates, renewals, and cancellations.
* Handling inbound and outbound calls with a calm, helpful, and professional approach.
You’ll collaborate closely with insurance companies, recovery partners, and internal departments to ensure every case is resolved efficiently and with care.
What You Will Need: Requirements and Qualifications
We’re looking for someone who thrives in a fast-paced environment, can juggle multiple tasks, and remains composed while helping customers—especially during sensitive situations. Here’s what you’ll need to bring to the role:
* Empathy and excellent communication skills—especially over the phone.
* A natural problem-solver—someone who stays focused and solutions-oriented, even in complex conversations.
* Previous customer service experience—ideally in a regulated office environment.
* Strong IT skills—including Microsoft Office and case management systems.
* A team player—with the initiative to manage your own workload and meet tight deadlines.
* An understanding of compliance—ensuring all activity meets standards set by the Financial Conduct Authority, Data Protection Act, and other relevant bodies.
What We Offer: Benefits and Growth Opportunities
At RAC, we believe in rewarding our colleagues for their hard work and dedication. In addition to a competitive salary, you’ll enjoy a range of fantastic benefits:
* FREE RAC Complete Breakdown Service from Day One.
* 25 days of annual leave entitlement plus bank holidays.
* Option to join RAC’s Group Personal Pension scheme with contributions up to 6.5% on qualifying earnings.
* 2 x Basic Salary Core Employer funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover.
* Family leave support including paid time off, flexibility, and resources to help balance work and family commitments.
* Enhanced Parental Leave.
* Confidential personal support service, available 24/7 for you and your family members aged 16+.
* Car salary sacrifice scheme—enjoy significant tax savings after 12 months of employment, including electric vehicle options.
* Access to Orange Savings, our online discounts portal offering thousands of savings on high street retailers, supermarkets, holidays, tech, and more.
* FREE onsite parking.
When you join us, you’ll automatically be opted into our Colleague Share Scheme, called ‘Owning it together’. This unique opportunity allows our colleagues to be rewarded for their outstanding work and share in the future success of RAC—it's no ordinary work benefit!
We’re committed to fostering a culture that reflects the diverse communities we serve—one that is open, accessible, collaborative, and inclusive. We welcome applicants from all backgrounds and experiences.