Customer Relations Coordinator
Mid Kent
£Competitive DOE
Pearson Whiffin is proud to be representing one of Kent’s most sought after employers in their search for a Customer Relations Coordinator.
This is a key position, requiring a calm and customer-centric person, with a strong background in demonstrating exceptional service levels.
Duties for this role are varied, and include:
1. Acting as the first point of contact for any customer relations matters
2. Consistently delivering the highest standards of customer service
3. Regularly and pro-actively updating the customer
4. Managing expectations and working in line with company guidelines
5. Problem solving
6. Complaint handling in an effective, professional and service led manner
7. Maintaining accurate records
8. Liaising with various stakeholders internally and externally to ensure a seamless service
9. Invoicing as required
10. Any ad-hoc administrative duties
The ideal candidate for this role will have/be:
11. Genuinely passionate about customer service
12. Experience dealing with a HNW customer base
13. Well educated, ideally to A Level standard or above
14. Exceptional interpersonal skills, including the ability to negotiate effectively
15. A proven track record in a relevant customer service position
16. Strong administrative skills, ideally gained in an office based environment
17. Super organised, methodical and reliable
18. Well presented with a great attitude and work ethic
If successful, you will be working for a fantastic brand, in stunning offices. You will be rewarded with a generous benefits
If you feel you have what it takes, apply now for immediate consideration!
This role is being handed by Holly, Executive Consultant for Pearson Whiffin Recruitment.