Card Modernisation Initiative
Upgrade to our card processor’s latest APIs to deliver enhanced customer features (Apple Pay, Google Pay, card freeze/cancel, PIN reset) or undertake an RFP to identify and implement a new card processing supplier if our current provider cannot meet requirements. Both roles will be key to ensuring the successful delivery of the Bank’s card modernisation initiative.
Responsibilities
* Act as the bridge between business and technology teams, translating business needs into technical requirements.
* Analyse and document system‑level and integration requirements, including API specifications and data flows.
* Produce high‑level solution designs in collaboration with architects and engineering teams.
* Support vendor evaluations and solution feasibility assessments.
* Ensure proposed solutions align with the Bank’s technical standards and security requirements.
* Participate in sprint planning, backlog refinement, and solution walkthroughs.
* Gather, document, and manage business requirements from stakeholders across the organisation.
* Map customer journeys and define functional specifications for card‑related features and services.
* Collaborate with product owners, operations, and compliance teams to ensure business needs are met.
* Support testing and validation of new card functionalities.
* Work closely with the Technical BA and delivery teams to ensure traceability from requirements to solution.
Qualifications
* Proven experience as a Technical Business Analyst within financial services, ideally in card platforms or payment systems.
* Strong understanding of APIs, system integrations, and solution design principles.
* Knowledge of card infrastructure, tokenisation, Apple Pay, Google Pay, and related card app functionality.
* Demonstrated ability to document and explain technical concepts clearly to non‑technical stakeholders.
* Experience supporting RFP or vendor selection processes (desirable).
* Significant experience as a Business Analyst within banking or payments projects.
* Solid understanding of card processing, digital wallets (Apple/Google Pay), and customer card management features.
* Experience producing detailed business and functional requirement documentation.
* Strong stakeholder management and communication skills.
* Familiarity with agile delivery environments.
General Requirements
* Experience within financial services, particularly card issuing or processing platforms.
* Excellent analytical, problem‑solving, and documentation skills.
* Ability to work collaboratively in cross‑functional teams.
* Comfortable engaging with both business and technical stakeholders.
* Available for 3 days per week onsite in London.
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