Overview
An exciting opportunity has arisen for a Service Support Officer to be recruited into the Corporate Service Support structure for a fixed term period until 31st March 2027.
Corporate Service Support provides an agile administrative support function to various teams in the Authority. This role will have a particular focus supporting a team within the Council's Through Age and Wellbeing (TAW) model, which aims to transform the wellbeing and safety of the people of Ceredigion.
The Service Support Officer will be a part of the Integrated Community Equipment Stores team, which arranges the delivery and installation of specialist health equipment and supports those most in need of care and assistance. A key part of this role will involve working closely with the team to update systems and catalogues as well as assisting with improving administrative processes.
You will be expected to undertake various administration duties, including dealing with telephone calls, inputting and extracting information from IT systems, handling incoming and outgoing correspondence, minute taking, as well as many other activities associated with a busy office environment.
Key Functions
* Corporate Service Support: PA and Administrative support; Business support including project management and minute taking.
* Democratic Services: Councillors; Council, Cabinet, Overview and Scrutiny Committees and Regulatory Committees.
* Electoral Services: General and local elections; Management of electoral register.
* Communications Team: Manage communication activities corporately; support services in campaigns and projects; deal with the press and media; develop and issue press releases; manage social media pages.
* Translation: Documents and simultaneous translation.
* Welsh Language Standards: Operational; Policy making; Promotion; Monitoring; Service delivery.
Qualifications and Experience
We are seeking an individual who possesses a minimum level of 5 GCSEs or equivalent, including English & Maths at grade C or above.
The following qualities are required for the post:
* Ability to work within multi-disciplinary teams.
* Ability to work under pressure to meet deadlines.
* Ability to analyse the impact of problems and prioritise.
* Good numeric and analytical skills.
* Understanding of data security and how that relates to data disclosures.
* Must be able to handle sensitive information with professionalism and maturity.
* To work with staff at all levels throughout the authority.
* Good customer care skills; diplomacy, tact and ability to resolve conflict.
It should be noted that the responsibilities of the post holder require the successful candidate to be based at the Ceredigion Independent Living Centre, Felinfach for the full working week.
Benefits
We believe work‑life balance is very important. To support you in achieving this, you will have access to the following discretionary benefits:
* Flexi‑time: Hours may be worked within a defined bandwidth, Monday to Friday, subject to service needs.
* Work‑life balance
* Lifestyle savings scheme
* Generous employer pension scheme
* Cycle to work scheme
* Learning and development
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