Complex Needs Practitioner – Location: High Wycombe
Working Hours: 37
Contract Type: Permanent
Salary: £27,341 – £29,500 (please note: the salary listed reflects the full earning potential for this role; starting salaries depend on experience and progression within the band)
About Waythrough
Waythrough provides specialist support across mental health, alcohol, drugs and related areas. We deliver high-quality, evidence-based services designed around the real needs of the people we serve. Every year, we support around 125,000 people through over 250 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community. Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
About The Role
Practitioners provide holistic support services for people with needs related to substance misuse, including needs that arise as a result of familial substance misuse. The purpose of the role is to engage people in a variety of interventions, using a person‑centred approach, empowering them to reduce risk, increase resilience and achieve positive outcomes. All practitioners work flexibly across the community and within our multi‑agency partnership settings, on an outreach basis with a central hub based at High Wycombe. The caseload will include a mixture of community and multi‑agency referral pathways including health, social care, schools and justice.
Responsibilities
* Support and build relationships with people, and their families, who have a variety of needs related to substance misuse, either their own substance use or somebody else’s.
* Hold a caseload and complete all recording and case‑management administration accurately and promptly, adhering to GDPR and data protection policies.
* Develop co‑produced, outcome‑focused support plans that reflect each participant’s personal strengths and goals. Support plans will be holistic, covering all aspects of the person’s wellbeing.
* Co‑ordinate interventions provided by other agencies to ensure that the right support is offered at the right time to enable the recipient to progress on their journey to recovery.
* Attend and participate in clinical case discussions, completing agreed actions.
* Client work: To engage people in a variety of interventions aimed at increasing choice and control in their lives, using a person‑centred, assertive outreach approach.
* Support people from the point of entry into our service, through their intervention and after‑care.
* Providing screening, co‑produced assessment, psychosocial interventions, integrated and outcome‑focused care planning, after‑care support, and onward transition to other services as required.
* Identify risk, complete and follow risk‑management plans, and review them regularly.
* Identify and respond effectively to safeguarding concerns; this may involve supporting and educating family members, making safeguarding referrals to the local authority and participating in all relevant multi‑agency meetings.
* Reduce drug and alcohol‑related harm to people within our local communities.
* Promote the engagement of people’s family and foster a wider community network.
* Advocate for the person to access partnership services; work with people to support positive, holistic outcomes in relation to their health and wellbeing.
* Follow the principles of the No Wrong Door Network to ensure that all people who use our service are enabled to access the correct support by referring or enabling access (including getting clients to appointments) to other services as appropriate.
* Act on advice and support from more senior staff as appropriate.
* Maintain an up‑to‑date knowledge of developments in the fields of alcohol, substance and local community needs.
What We Offer
* 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
* Pension scheme with 4.5% employer contribution, matched up to 6.5%
* Life assurance (3× annual salary)
* Enhanced sick pay and family‑friendly pay
* Birthday leave and the option to buy up to 5 extra days’ annual leave
* Professional fee reimbursement for relevant qualifications
* 24/7 online GP access and Employee Assistance Programme
* Recognition and long‑service awards via our Way to Go and Aspirations portals
* £500 ‘Recommend a Friend’ bonus
* Cycle to Work scheme and Credit Union membership
* Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
* Free will‑writing service and wellbeing initiatives throughout the year
Inclusion and Accessibility
We welcome applications from people with lived experience of substance use or recovery, and from candidates from minoritised ethnic communities. We welcome applications from people of all backgrounds, cultures, abilities, and identities to ensure our services are representative of the communities we serve. We have signed up to the Disability Confident Scheme – all applicants are welcome, and adjustments can be made to enable fair participation. If you need adjustments or support to apply, please email recruitmentteam@waythrough.org.uk.
Equal Opportunity Statement
Waythrough is committed to equal opportunities for all staff and applicants. We do not discriminate on the basis of gender, age, race, disability, sexual orientation, gender identity or any other protected characteristic. We value diversity and inclusion in our workforce.
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