Rent Support Officer
£33,417.56 per annum
Manchester, Greater Manchester / Agile Working
Permanent, Full Time (35 hours per week)
Closing date: 11th May 2026
Interview date: 21st May 2026
Interview location: Oaklands House, Suite 2, Second Floor, Oaklands House, 34 Washway Road, Sale, M33 6FS
Our organisation is all about people – the people who live in our homes, the communities we serve, and those we work with. So, it’s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done.
As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community.
This role will help us to do this by ensuring the effective and efficient delivery of all Income Management related operational duties to ensure excellent rent collection and arrears management for all current and former customers.
You’ll provide early intervention, guidance and assistance to customers who are struggling to meet their rent and/or arrears payments working collaboratively with colleagues across Communities to ensure the prompt and comprehensive resolution of arrears cases for both current and former customers. Further to this, you’ll ensure all formal arrears action is justified, proportionate, and is acted on appropriately in accordance with current policies and procedures in line with wider legislation.
We need people who have
* Experience in a similar role
* Experience dealing with challenging situations and complex lifestyles
* Knowledge of social housing, housing legislation and welfare benefits
* Experience of implementing arrears recovery procedures and of enforcing tenancy conditions
* Good IT skills, including Microsoft Office 365
* Strong problem solving and decision-making skills
A valid driving license, access to own vehicle and full MOT with insurance for business use is required for the role.
Everyone’s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.
If you want to be part of our team and help us, make a difference, we’d love to hear from you.
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