Position: Business Support Officer
Pay: £12.80 per hour (£24,960.00 per annum)
Location: YMCA Norfolk Offices, Aylsham Road, Norwich, with an element of home working
Contract Type: Permanent
Hours per week: 37.5 hours
Job Role
Are you ready to make a real difference behind the scenes of a life-changing organisation?
YMCA Norfolk is on the lookout for a proactive and detail-driven Business Support Officer to power our Wellbeing & Therapeutic Services team. This is more than just an admin role its your chance to be part of a passionate team supporting mental health and wellbeing across Norfolk.
What Youll Be Doing:
* Be the backbone of our Professional Therapeutic Pathway (PTP) project, ensuring smooth data processing and top-notch admin support.
* Keep our systems running like clockwork from managing inboxes to maintaining accurate records in INFORM.
* Help process invoices, and assist with national data submissions.
* Be a key player in organising meetings, ordering supplies, and keeping our team energised and ready to deliver.
* Collaborate with providers, send out surveys and GP letters, and help us measure the impact of our services.
Further information can be found at Business Support Officer Job Description
The Organisation
YMCA Norfolk is a great place to work, offering meaningful opportunities to make a difference in the lives of young people. Working at YMCA Norfolk is an opportunity to be a part of an organisation which is challenging, innovative, rewarding and fun We place young people at the heart of all we do and are committed to building an organisation that is responsive to the needs of young people and our stakeholders.
Were not just a workplace were a community. At YMCA Norfolk, youll be part of a team thats passionate about transforming lives. We celebrate diversity, champion inclusion, and offer opportunities for growth, development, and meaningful impact.
If youre ready to bring your skills, energy, and heart to a role that truly matters, wed love to hear from you.
What We're Looking For:
* A confident communicator with strong interpersonal skills.
* A whizz with data and admin, with a sharp eye for detail.
* Someone who thrives in a fast-paced environment and can juggle multiple priorities.
* A team player whos tech-savvy and proficient in Microsoft Office (especially Excel).
* A commitment to excellence, integrity, and making a difference.
Bonus Points If You Have:
* Experience in the voluntary sector.
* Familiarity with YMCA Norfolk systems like Y-Net, People HR, and INFORM.
* Knowledge of Mental Health Services Data Sets (MHSDS).
For more information on this role, please contact
Benefits
* Health Care Plan
* 34 days (pro rata) per annum inclusive of Bank and Public Holidays
* An additional day of annual leave (pro rata) awarded after 5 and 10 years of continuous Long Service
* Access to contributory stakeholder pension scheme after 3 months
* Health and wellbeing events and activities
* Family friendly policies
* In service training opportunities and bursaries investing in your development
* Annual staff day and staff awards to celebrate our successes
* Death in service benefit of 2 x annual salary
* Regular line management and support
* Staff discount at Williams Kitchen Café, Explorers Soft Play & Muddy Puddles Nursery
Closing date for applications: 9am on Friday 10th October 2025
We reserve the right to close the online vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and submit your application form as soon as possible.
YMCA Norfolk is committed to safeguarding and promoting the welfare of children and young people, and expects all staff and volunteers to share this commitment. Please note the successful candidate will be required to undertake a Basic DBS check prior to starting employment.
Written references will be obtained for the successful candidate that will cover the previous 5 years of employment. The successful candidate will be advised that an offer of employment is subject to us obtaining a minimum of two references which are satisfactory to YMCA Norfolk. Character references may be sought where it is not possible to obtain employment references.
YMCA Norfolk will consider all applications, however this role does not meet the salary requirements for sponsorship.
If you require an alternative method of applying, or documents in a different format, please email our HR Team via