FACILITIES HELPDESK ASSISTANT DALE BUILDING MAINTENANCE LTD are a Specialist Property Maintenance Company based in Cardiff but operate throughout South Wales and the South West of England from five operational centres. We have been in business since 1986 and provide a maintenance and repair service to a variety of customers ranging from Retail, Housing Associations / Care Homes, Leisure and Insurance Companies. Our Customer Contact Centre is based at our Head Office in Taffs Well near Cardiff and due to the award of new contracts and increased demand for our services we require HELP DESK ADMINISTRATORS for our Reactive Maintenance Division. Job Role and Responsibilities Dealing with incoming calls and Emails Providing back up administration for the Work Co-ordinators and Service Delivery Managers Liaising with clients and updating information on job progress etc., onto our own job management system DALEF flow and the various clients own portals Direct contract with clients, tradesmen and repair partners To operate the help desk efficiently General office administration and contact support duties Provide a high level of customer service at all times The suitable applicant will possess the following skills The ideal candidate will have excellent customer service experience, great telephone manner and strong attention to detail Previous experience of working within property services would be an advantage but not essential Ability to work under pressure and a fast paced environment Can do attitude Good IT knowledge Ability to multitask and prioritise work load Demonstrate good team working ability Self-motivated and enthusiastic I n return we offer Excellent negotiated salary 28 days holiday Pension scheme in operation Exclusive access to online marketplace for discounted items Access to an employee assistance programme Department rewards on a monthly basis Additional annual leave for longer service Wellbeing Hour a month Secure employment with a reputable company which has been in business for over 35 years. Please apply submitting a full C.V to vacancies