Summary:
Are you a hands-on person looking for a clearer career path and a role where you can learn new skills?
This isn't just a job; it's a career path. In this hands-on role, you'll gain skills for life, solve complex problems, and be supported by our on the job training program.
Your core role is to manage our mains network and provide vital face to face technical support to our customers, ensuring they get wholesome water 24/7.
This role is all about ensuring the integrity of our water supply system and being the main technical face for our customers. You'll manage critical network operations like mains shutdowns, supervise contractors, and use your expertise to resolve customer water supply issues directly.
We invest in our people, providing the training and development you need to build skills for life and move forward in your career.
Main Responsibilities:
Day to day work is focused on keeping the network flowing and supporting our customers.
Plan and prioritise your allocated work to make sure customer appointments are met.
Perform essential network operations, such as mains shutdowns, completing all necessary risk assessments and interruption reports.
Conduct proactive maintenance flushing and perform water sampling in line with regulatory guidelines.
Accurately collect and record asset data and details of completed work, using systems like NOMAD & GIS.
Supervise contractors working on the distribution network, which includes creating work order requests and conducting site safety audits.
Be the primary point of contact to respond to customer requests regarding water supply and liaise with housing developers for new water supply connections.What you'll need:
A full, clean manual driving license.
A good standard of secondary education, showing good numeracy and literacy skills.
Strong Customer Service Skills.
The ability to work effectively alone with minimal supervision, often outdoors in all weather conditions.
Confident in using IT systems, data entry, and understanding of work management systems.
Experience in handling customer complaints or queriesThe Work Pattern
We operate on a rotating shift pattern, giving you full visibility of your schedule well in advance. Our standard Monday to Friday shifts include:
Early: 07:00 am - 15:00 pm
Day: 08:00 am - 16:00 pm
Mid: 09:00 am - 17:00 pm
Late: 11:00 am - 19:00 pmYou will also work Saturdays (07:00 am - 14:30 pm) on a scheduled basis.
Standby & Extra Earnings
Once you are fully trained and confident in the role, you'll join our out-of-hours standby rota. This ensures our customers/operations are supported around the clock and offers you a significant dip in the "extra pay" pot:
Standby Allowance: Average of £1,800 per annum.
Call-Out Pay: Additional overtime rates apply if you are called out during your standby shift.Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time.
We want to be the water company people want to be supplied by and want to work for.
We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.
Benefits package:
Excellent Stakeholder pension scheme, up to 10% employer contribution.
5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
Flexible annual leave policy to buy or sell holiday leave.
Paid volunteering days.
Cycle to work scheme.
Health cash plan.
Life assurance.
Wellbeing related benefits.What can you expect from your recruitment?
To apply for this position, please submit your CV on our career's website.
It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.If this sounds like the opportunity you've been looking for, apply now!
South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.
Compensation package:
£31,337 to £39,533 depending on experience