We are in search of a highly organised and efficient Data & Performance Administrator to join our spirited team in Stowmarket office. The Data Performance Administrator is responsible for the accurate collection, management, analysis, and reporting of operational and performance data across the organisation. This role plays a key part in supporting data‑driven decision‑making by ensuring data integrity, producing insightful reports, and identifying trends to improve business performance and efficiency.
Performance Reporting
* Produce regular (daily, weekly, monthly) performance reports for stakeholders
* Monitor key performance indicators (KPIs) and highlight areas of concern or improvement
* Support the development and maintenance of dashboards (e.g. Power BI, Excel)
* Provide ad‑hoc reporting and analysis as required
Data Management & Administration
* Maintain and update internal databases, ensuring data accuracy, completeness, and consistency
* Process and validate large volumes of data from multiple sources
* Identify and resolve data discrepancies, escalating issues where appropriate
* Ensure compliance with data protection regulations and internal governance standards
Analysis & Insight
* Analyse data trends to identify patterns, risks, and opportunities
* Support business units in understanding performance data and metrics
* Contribute to improvement initiatives through data‑led recommendations
* Assist in forecasting and performance modelling where required
Systems & Process Improvement
* Support the ongoing development and optimisation of data systems and processes
* Recommend improvements to data collection, storage, and reporting methods
* Work with internal stakeholders to standardise reporting frameworks
Stakeholder Engagement
* Liaise with teams across the organisation to gather data requirements
* Provide clear and accessible data insights to non‑technical stakeholders
* Support training and guidance on data processes and reporting tools; this role may involve handling sensitive or confidential data
* Flexibility may be required to meet reporting deadlines
Qualifications and Skills
* Strong administrative and organisational skills with high attention to detail
* Experience working with data and performance reporting
* Advanced Excel skills (e.g. VLOOKUP/XLOOKUP, pivot tables, data analysis)
* Ability to interpret data and present findings clearly
* Strong numerical and analytical capability
* Good communication skills with the ability to explain data in simple terms
* GCSEs (or equivalent) including Maths and English (Grade C/4 or above)
* Experience using Power BI, or similar visualisation tools
* Knowledge of data governance and data protection principles (e.g. GDPR)
* Experience working within a performance‑driven or operational environment
* Relevant qualification in data analysis, business administration, or similar
* Highly detail‑oriented with a methodical approach to work
* Proactive and able to manage competing priorities
* Strong problem‑solving skills
* Collaborative and able to build effective working relationships
* Committed to continuous improvement
Working Hours
Monday to Friday 8am to 5pm (1 hour for lunch)
Benefits
* Employee wellbeing programme, occupational health support, telephone support‑counselling for staff.
* Service level awarded annual leave
* Enhanced Maternity & Paternity Packages
* Dental/Healthcare cash plan
* Cycle to Work Scheme
* Electric Vehicle Leasing Scheme
* Gender & Equality Working Group
* Sureserve Academy – a platform for development, career progression
* Employee Voice Programme
* Social activities for all of our teams
* Sureserve Legends – celebrating the fantastic ways in which our employees live our values.
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