Job Title: Job Scheduler Location: Ongar, Essex Salary: £28,000 – £30,000 (plus on-call bonus of £125 per weekend day) Hours: Monday to Friday, 08:00 – 17:00 On-Call: 1 evening per week and 1 weekend day per month Office Ratio: 100% office-based Job Type: Full-time, Permanent About the Role: United Drains is a specialist plumbing and drainage company based in Ongar, Essex, servicing the South of England. Due to continued expansion, we are seeking a motivated and detail-oriented Scheduler / Contracts Manager to join our professional and friendly control team. This role is ideal for someone with experience in the drainage, plumbing, or construction industry, who thrives in a fast-paced, client-focused environment and is looking for long-term career progression. Key Responsibilities: Manage a portfolio of high-end, key commercial clients Conduct monthly review meetings with clients Ensure service levels and KPIs are consistently met Manage a team of plumbing and drainage engineers Handle a high volume of inbound and outbound calls Dispatch jobs and liaise with engineers throughout the day Deliver exceptional, personalised customer service Handle customer queries promptly and professionally Monitor job progress and update clients accordingly Log all activity accurately on the company CRM system Provide out-of-hours support one week per month (bonus paid) Essential Requirem...