And the job listing Expires on September 16, 2025
Full-Time Job International Business, International Business
About Vamo
Vamo is a fast-growing delivery and logistics platform specializing in cold chain logistics: anything that needs to stay fresh in transit. Our mission is to help businesses reduce last-mile delivery costs with our powerful delivery software and network of reliable, on-demand drivers.
The Role
We’re looking for a Head of Driver Operations to own and optimize the driver pipeline from initial onboarding through long-term retention. You’ll play a critical role in improving the experience, performance, and reliability of our driver force, directly impacting the success of our deliveries and our customers’ satisfaction.
What You’ll Do
* Oversee and improve our driver onboarding and activation funnel
* Build and implement scalable retention strategies to increase long-term driver engagement (goal: move from 35% to 50%+ retention past 5 routes)
* Analyze current driver behavior and identify key drop-off points
* Design and test solutions that improve training, communication, and performance
* Own and optimize driver success metrics across the platform
* Work cross-functionally with operations, engineering, and customer service to align driver experience with business needs
* Take creative liberty to test and launch new initiatives that improve the overall quality and reliability of our driver base
Who You Are
* A systems thinker with experience in operations, logistics, or workforce onboarding
* Data-driven and organized, but not afraid to move fast and iterate
* Comfortable creating structure where there is ambiguity
* Strong communicator with a knack for motivating people and solving root issues
* Bonus: experience with 1099 contractor workforces, last-mile logistics, or gig economy platforms
Why Vamo?
* A chance to own one of the most impactful levers of company success
* Work with a scrappy, ambitious, and mission-driven team
* Make a difference in the lives of small businesses and customers who rely on fresh, on-time deliveries
* Join a company that 15x’d in the last year and isn’t slowing down
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