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Operations & Supply Chain Manager, Telford
Client: Nursem
Location: Telford, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 2
Posted: 26.08.2025
Expiry Date: 10.10.2025
Job Description:
"A business with heart" – Deborah Meaden, Dragon’s Den
Nursem was founded by paediatric nurse Antonia and her husband Jonny to help combat the effects of relentless hand washing experienced by healthcare professionals. With over 19,000 five-star reviews, our signature hand cream is highly rated and available in major UK retailers.
Our mission is to deliver FREE hand care to NHS nurses and midwives through our ‘Nursem Promise’, donating a month’s supply for each product sold. We have delivered over 655,000 Promises so far.
We aim to become a household brand within 2-3 years and are seeking an Omnichannel Operations Manager to join us.
This role offers an opportunity to influence a rapidly growing business and make a positive impact on healthcare professionals’ lives.
Role Details: Operations Manager (Salary: £40k - £50k FT + Bonus + Share Options)
Location: Remote (UK only). Attendance at our Gosforth head office in Newcastle upon Tyne is required at least once a month.
This position is ideal for someone eager to build and lead a team within a fast-growing consumer brand.
The Operations Manager will oversee our omnichannel operations, ensuring efficiency and excellence across supply chain activities, from design to delivery. Flexibility, pragmatism, and a solutions-oriented mindset are essential.
Ideal candidates will have experience scaling operations and developing processes for growth stages.
Preferred Experience:
* 3-5 years in operations for a fast-growing DTC & retail brand
* Proficiency with Mintsoft, Unleashed, and Shopify
* Knowledge of PIM and retail supply systems
Responsibilities:
* On-Shelf Availability: Maintain 98% availability of key SKUs.
* B2B Logistics: Manage 3PL relationships, KPIs, and improve service levels. Lead tendering for new logistics solutions. Manage courier relationships and inbound orders.
* B2C Logistics: Oversee daily operations with 3PL, ensuring service levels and profitability.
* Manufacturing & Supply: Manage manufacturing partnerships, sourcing, and demand planning.
* New Product Introductions: Oversee product launches into supply chain.
* Product Data Management: Ensure accurate and timely product information sharing.
* International Expansion: Support global supply chain development and compliance.
* Systems & Software: Manage inventory and purchasing systems.
* Sales & Operations Planning: Oversee demand forecasting and supply planning.
* Administrative Tasks: Maintain key business metrics and support financial processes.
* KPIs Monitoring: Track and report operational performance metrics.
* Team Culture: Foster a positive, productive team environment.
About You
You thrive in a fast-paced, entrepreneurial environment, are proactive, and solution-focused. You’re organized, analytical, and a strong communicator. Most importantly, you are caring, approachable, and eager to contribute to something meaningful.
* You want to help healthcare professionals and be part of a growing brand.
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