Helpline Manager
Birmingham
Our client is looking to recruit a Helpline Manager to enable the delivery of an outstanding crisis prevention helpline, through the effective management of Helpline Advisers, alongside promotion and development of the service.
What you will do:
- Provide leadership, guidance, and effective line management to a team of crisis prevention advisers.
- Ensure a consistent and high-quality service is delivered through effective quality assurance processes.
- Managing staffing and resources effectively to ensure the efficient running of the helpline service.
- Risk assess and provide advice and guidance to the team, in relation to safeguarding matters, in line with policy and procedures.
- Provide ad hoc rota cover to support a range of clients via multi-channel communications adhering to helpline remit at all times.
To be successful in this role you will have:
- A proven track record of building and managing an effective team, supporting their development and managing their performance.
- Previous experience of building, developing and managing effective partnerships with internal and external stakeholders in the community, voluntary, statutory and political settings.
- Previous successful experience of working in crisis prevention or mental health.
- Awareness of the issues around safeguarding and how these can affect young people and adults...