We are seeking a proactive and client-focused Process Manager to support the delivery and operational success of our Client Services function. Reporting to the Manager of Client Services, you will oversee key client processes, ensure service excellence, and contribute to the smooth running of departmental operations while identifying opportunities for growth and improvement. This role requires someone who can see the bigger picture, think strategically about service delivery, and proactively bring forward ideas for continuous improvement to management. What you’ll be doing: Client Management Manage key client accounts as main point of contact Build strong relationships and deliver excellent service Lead client meetings (virtual and in-person) Monitor performance and identify risks or growth opportunities Operations & Process Improvement Support team performance and delivery against targets Collaborate with internal teams to ensure smooth operations Identify inefficiencies and drive process improvements Project Coordination Coordinate with internal teams and external partners Schedule site visits and manage logistics Ensure timely quotations and delivery of client requirements Performance & Reporting Monitor and analyse account and team performance Conduct audits and provide actionable insights Report progress and improvement recommendations to management Sales & Growth Identify upsell and cross-sell opportunities Support account planning and revenue growth Contribute to achieving team target About you: Proven experience in account management, client services, or a similar role Strong organisational and multitasking abilities Excellent communication and stakeholder management skills Ability to confidently organise and lead client meetings (virtual and in-person) A proactive mindset with the confidence to suggest and implement improvements Ability to see the bigger picture and align day-to-day activity with wider business goals Experience in process management, improvement, or operational delivery Ability to analyse performance data and produce meaningful reports High attention to detail and commitment to delivering quality service Proficiency in CRM systems and Microsoft Office About us: 4site Consulting is a specialist Health & Safety consultancy supporting Commercial and Residential Property Management across the UK. Since 2006, we've delivered practical, down-to-earth compliance solutions tailored to the property industry. As a family-run business, we value strong client relationships and consistent, high-quality service. Our experienced advisors and support team work closely to provide accessible, reliable, and cost-effective support. If you’re collaborative, purpose-driven, and ready to make a difference in a dynamic and supportive team, 4site could be a great fit. Benefits: Company pension Company events 23 days annual leave plus bank holidays Christmas close down Professional membership reimbursement All tech, equipment and PPE provided that is required for your role Company-funded role relevant training and development. Working Pattern: Monday - Friday 09:00 - 17:00 (1 hour lunch break) Fully office based in Feering