Ashfield Medical Centre is a busy and friendly GP Practice in Milton Keynes. We are looking to expand our reception team with an afternoon receptionist. The working hours are from 1pm to 7pm, Monday to Friday, with potential overtime to cover the morning shift from 8am to 1pm as needed. Experience in a GP Practice or NHS setting, and familiarity with Systm1, are preferred but not essential as full training will be provided. The role is demanding but rewarding, requiring good teamwork and a sense of humor. The starting salary is £12.21 per hour, increasing to £12.75 after successful probation.
Main duties of the job
The key skills required include face-to-face engagement with patients, excellent telephone manners, clear typing and writing skills, ability to work independently or as part of a team, knowledge of medical terminology, and the ability to prepare prescriptions for electronic signing. Reception staff may also act as chaperones for GPs and Nursing Team members. All training will be provided. This list is not exhaustive.
About us
We are a friendly team committed to work-life balance and providing excellent patient care. Many staff members have been with us for years, and we welcome new ideas and colleagues.
Job responsibilities
Job summary:
The role involves providing assistance to the practice team and presenting a positive, friendly image to patients and visitors, both in person and over the phone.
Responsibilities include:
* Welcoming and assisting patients, directing them to the appropriate healthcare professional
* Performing administrative duties to support the smooth running of the practice, including clerical and secretarial tasks
* Facilitating communication between patients, healthcare teams, and external agencies
Specific duties may vary and include opening/closing the practice, managing appointments, handling mail, taking messages, filing, processing prescriptions, data entry, communicating with patients and staff, restocking rooms, providing clerical support, maintaining the reception area, and other delegated tasks.
Confidentiality
* Respect patient privacy and handle sensitive information appropriately
* Maintain confidentiality of all practice and patient information
Health & Safety
* Follow health and safety policies, report hazards, and maintain a safe environment
* Participate in infection control training and procedures
Equality and Diversity
* Respect patients' and colleagues' rights and dignity
* Support an inclusive environment and participate in relevant training
Quality
* Promote quality and risk awareness
* Reflect on performance and contribute to team improvement
Communication
* Communicate effectively within the team and with patients
* Adapt communication methods to meet individual needs
Service Development
* Implement practice policies and standards
Person Specification
Experience
* Experience in primary care preferred
Disclosure and Barring Service Check
This position requires a DBS check due to the sensitive nature of the work.
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