Control Room Shift Manager
Join the team at Cabot Circus Shopping Centre to manage the control room and ensure the safety and security of the centre. Your shift pattern will be a 4 on 4 off rota (07:00‑19:00 & 19:00‑07:00). Pay rate: £16.22 per hour.
Key Responsibilities
* Responsible for the ‘live' operation of the Mitie Team that manages the essential functions of the control room.
* Oversee all common and public areas of the shopping centre.
* Manage client emergency and evacuation procedures.
* Track officer time and attendance.
* Ensure health, safety & welfare of the Mitie site‑based team and incidents that affect the client and Mitie.
* Lead business continuity planning centred on the continued operation of the control room and shopping centre.
* Maintain client building security and safety.
* Provide a high standard of response to telephone and e‑mail enquiries.
* Supervise and support all onsite Mitie personnel.
* Provide timely and effective communication to all within the business, including the centre manager and client board level on incidents that occur on or affect the centre.
* Update and collate incident information, daily reports and flash reports.
* Track serious incidents and manage their resolution.
* Report absenteeism and lateness.
* Report systems faults.
* Manage incidents and direct personnel with support from team leaders, shift managers or senior operational managers where applicable.
* Ensure all incidents are logged and managed effectively through to completion.
* Communicate business issues to the relevant centre departments.
* Maintain security standards for access, egress and visitor regulation.
* Be fully conversant with the methods of working of all equipment and ensure it meets the required standard and quality.
* Handle all day‑to‑day enquiries that arise regarding the daily operation of the centre’s security.
* Develop and maintain good working relations with applicable local agencies and services.
* Carry out any other reasonable requests from management or client.
* Complete entry, checking and filing of all accident and health and safety reports relating to AIR2 and Quooda.
* Ensure compliance with the CCTV policy and audit trail.
* Ensure the issue of keys aligns with procedure and is fully auditable.
Benefits Package
* Employee Shares Scheme
* Staff Retailer Discount
* Discount Scheme
* Free Staff Parking
* Pension Scheme
* Extensive Training Package
* Childcare Vouchers
* Cycle to Work Scheme
* Give as you earn
* Salary Finance
* Competitive Holiday Allowance
* Competitive Pay Rate
* Life Cover
* Share Incentive Plan
* Save as you earn
* Virtual GP
* Employee Assistance & Counselling
Qualifications & Experience
* SIA CCTV Licence is essential for the role.
* Enthusiastic and motivational.
* Punctual and reliable.
* Organised and able to make decisions.
* Honest, transparent and consistent.
* Capable of gaining and holding the respect of others.
* Flexible with a “can do” attitude.
* Good communication skills.
* Relevant industry experience preferred; reasonable understanding of licensing required.
* Ability to contribute to team operation and to work independently.
* Effective communication at all levels within the organisation.
* Comprehensive knowledge of all processes and procedures.
* Excellent report‑writing and analytical skills with attention to detail.
* Positive attitude to dealing with people and taking on challenges.
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