The post-holder will undertake duties within the following range: To provide a full clerical support service to the Department including organising, sorting and filing documents and papers; dealing with incoming and outgoing paper and electronic post as required; photocopying, faxing and distributing information by post or email; typing letters and other documents. To greet clients and visitors to the department, providing an efficient and courteous service, referring queries or concerns regarding clients and other visitors to the department to appropriate senior staff. To deal with telephone and in-person queries from clients, Trust staff and external agencies in a polite and helpful manner, observing the need for discretion and courtesy. Taking responsibility for returning any follow up calls as necessary.
Follow Departmental/Trust disposal and destruction procedures of confidential documentation, in line with Data Protection Act and Confidentiality. Check/enter client and /or other details on ESR and other Systems. To request and retrieve relevant information from the appropriate administration system as necessary client notes. Report and respond to any system faults and errors.
Maintain and update patient/departmental databases, ensuring client and other information is accurately recorded, prioritising within departmental guidelines and escalating unresolved situations/issues to appropriate line manager. General office work and any other duties assigned by the Supervisor/Team Leader or Manager
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