Childcare Offer Support Team Officer
Job description
Contract: Temporary maternity cover until 31st March 2027.
We are currently seeking a highly motivated individual to join our busy team as a Childcare Offer Support Team Officer, working as part of the Family Information Service.
The Neath Port Talbot Family Information Service is committed to delivering high-quality, accessible, and impartial information to families and professionals about a broad spectrum of family services, resources, news, and events across NPT. Our team works closely with parents, carers, and childcare providers to ensure the Childcare Offer for Wales is delivered efficiently and in accordance with Welsh Government standards. We strive to support parents through the application process, actively promote the Offer, and tackle any barriers to engagement.
We provide both telephone and email support to parents, carers, and childcare providers, ensuring queries are answered promptly and effectively. Joining our team means contributing to a vital service that makes a real difference to families across Neath Port Talbot.
As a Support Team Officer you will join a busy team to assist with all aspects of the administration and monitoring of the Childcare Offer for Wales Programme in Neath Port Talbot.
You must be able to work well as part of a team, be highly motivated, and have good communication skills.
Your daily routine will be:
1. Processing all aspects of Childcare Offer application forms
2. Checking eligibility of families for the Childcare Offer
3. Data collection, collation and submission of statistical information for Welsh Government
4. Liaising with childcare providers and families to address any challenges or issues encountered as part of their use of the Childcare Offer
5. Answering telephone calls and queries from parents, partners and other local authorities
6. Maintaining records on the Childcare Offer database.
Do you have:
7. Experience of providing administrative support
8. Excellent call handling and customer service skills
9. Excellent IT skills and experience of using databases
We would welcome those with experience in the following roles:
10. Admin/business support
11. Customer service
We believe in rewarding and recognising our colleagues’ efforts and achievements. We also believe that there’s life at work and life outside of work. We want everyone to be healthy and happy and have the financial resources and support they need.
Choose to work for us and you’ll be rewarded with a range of attractive benefits and support to help you live your best life.
12. Hybrid working (in some roles) and flexible working schemes to improve your work life balance
13. Benefit from a competitive employee package with a remarkable 22.4% employer pension contribution
14. Enjoy a holiday entitlement of 25 days, increasing to 32 days after 5 years’ service (not forgetting the additional 8 bank holidays too)
15. Access discounted gym membership with Celtic Leisure
16. Utilise the cycle to work scheme with up to 40% off bikes and cycling equipment
17. Purchase a new car through Tusker salary sacrifice scheme
18. Enjoy exclusive discounts at local and national retailers with the Smart Spend app through our staff wellbeing group.
If you would like to start a rewarding career with a company that values and invests in its employees and you have the necessary experience and qualifications, this could be your dream job and we would love to hear from you.
Neath Port Talbot Council is totally committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Our schools/employees are equally committed to ensuring the safety and protection of all children and young people/vulnerable adults and will take action to safeguard their wellbeing.
The recruitment process for this post will be underpinned by rigorous safer recruitment assessment to ensure that children and young people are protected.
Welsh Language Requirements:
Welsh Language skills are desirable.
Please note: In order to meet the Welsh Language Standard requirements, if Welsh Language requirements are essential / desirable / need to be learnt when appointed to the post – we will require the following documents in Welsh before we can advertise; the job advert, job description and person specification.
Additional Information:
Applications may be submitted in Welsh, applications submitted in Welsh will not be treated less favourably than an application submitted in English.
We offer a guaranteed interview scheme for candidates who have a disability and armed forces veterans. In support of employees of Tata Steel who are at risk of redundancy, or have been made redundant in 2024, Neath Port Talbot Council is offering a guaranteed interview for jobs across the Council. Please note that applicants must meet all the essential criteria, as shown in the person specification, to qualify for a guaranteed interview. If you are or going to be affected by the job losses at Tata Steel then we would welcome an application from you. Just make it known on your application form that you are currently at risk of redundancy or you have been made redundant.
At Team NPT, we all work together to serve the people, communities and businesses of Neath Port Talbot.
We are committed to providing training opportunities and the professional development of all our employees.
We look forward to welcoming you to Team NPT.
Rydym ar hyn o bryd yn chwilio am unigolyn hynod gymhellol i ymuno â’n tîm prysur fel Swyddog Tîm Cymorth y Cynnig Gofal Plant, gan weithio fel rhan o’r Gwasanaeth Gwybodaeth i Deuluoedd.
Mae Gwasanaeth Gwybodaeth i Deuluoedd Castell-nedd Port Talbot yn ymroddedig i ddarparu gwybodaeth hygyrch, o ansawdd uchel ac yn annibynnol i deuluoedd a gweithwyr proffesiynol am ystod eang o wasanaethau teuluol, adnoddau, newyddion a digwyddiadau ar draws CNPT. Rydym yn gweithio’n agos gyda rhieni, gofalwyr a darparwyr gofal plant i sicrhau bod y Cynnig Gofal Plant i Gymru yn cael ei ddarparu’n effeithlon ac yn unol â safonau Llywodraeth Cymru. Rydym yn ymdrechu i gefnogi rhieni drwy’r broses ymgeisio, yn hyrwyddo’r Cynnig yn weithredol, ac yn mynd i’r afael ag unrhyw rwystrau i ymgysylltu.
Rydym yn darparu cymorth dros y ffôn ac e-bost i rieni, gofalwyr a darparwyr gofal plant, gan sicrhau bod ymholiadau’n cael eu hateb yn brydlon ac yn effeithiol. Mae ymuno â’n tîm yn golygu cyfrannu at wasanaeth hanfodol sy’n gwneud gwahaniaeth gwirioneddol i deuluoedd ar draws Castell-nedd Port Talbot.
Fel Swyddog Tîm Cymorth, byddwch yn ymuno â thîm prysur i gynorthwyo ag holl agweddau gweinyddol a monitro’r Rhaglen Cynnig Gofal Plant i Gymru yng Nghastell-nedd Port Talbot.
Rhaid i chi allu gweithio’n dda fel rhan o dîm, bod yn hynod gymhellol, ac yn meddu ar sgiliau cyfathrebu da.
Eich trefn ddyddiol fydd:
19. Prosesu pob agwedd ar ffurflenni cais y Cynnig Gofal Plant
20. Gwirio cymhwystra teuluoedd ar gyfer y Cynnig Gofal Plant
21. Casglu, trefnu a chyflwyno gwybodaeth ystadegol i Lywodraeth Cymru
22. Cysylltu â darparwyr gofal plant a theuluoedd i fynd i’r afael ag unrhyw heriau neu faterion sy’n codi wrth ddefnyddio’r Cynnig Gofal Plant
23. Ateb galwadau ffôn ac ymholiadau gan rieni, partneriaid ac awdurdodau lleol eraill
24. Cynnal cofnodion ar gronfa ddata’r Cynnig Gofal Plant
Ynglŷn â chi:
A oes gennych:
25. Profiad o ddarparu cefnogaeth weinyddol
26. Sgiliau trin galwadau a gwasanaeth cwsmeriaid rhagorol
27. Sgiliau TG rhagorol a phrofiad o ddefnyddio cronfeydd data
Byddem yn croesawu’r rhai sydd â phrofiad yn y rolau canlynol:
28. Gweinyddiaeth / cefnogaeth fusnes
29. Gwasanaeth cwsmeriaid
Ynglŷn â ni:
Rydym yn credu mewn gwobrwyo ac adnabod ymdrechion a chyflawniadau ein cydweithwyr. Rydym hefyd yn credu bod bywyd yn y gwaith a bywyd y tu allan i’r gwaith. Rydym am i bawb fod yn iach ac yn hapus ac yn cael y gefnogaeth a’r adnoddau ariannol sydd eu hangen arnynt.
Dewiswch weithio gyda ni a byddwch yn derbyn ystod o fanteision deniadol a chefnogaeth i’ch helpu i fyw eich bywyd gorau:
30. Gwaith hybrid (mewn rhai rolau) a chynlluniau gweithio hyblyg i wella eich cydbwysedd rhwng bywyd a gwaith
31. Pecyn cyflogai cystadleuol gyda chyfraniad pensiwn cyflogwr anhygoel o 22.4%
32. Hawl gwyliau o 25 diwrnod, gan gynyddu i 32 diwrnod ar ôl 5 mlynedd (heb anghofio’r 8 gŵyl banc ychwanegol)
33. Gostyngiad ar aelodaeth campfa gyda Celtic Leisure
34. Defnyddio’r cynllun beicio i’r gwaith gyda hyd at 40% oddi ar feiciau ac offer beicio
35. Prydlesu car newydd drwy gynllun aberthu cyflog Tusker
36. Gostyngiadau unigryw mewn manwerthwyr lleol a chenedlaethol drwy ap Smart Spend ein grŵp llesiant staff
Os hoffech ddechrau gyrfa werth chweil gyda sefydliad sy’n gwerthfawrogi ac yn buddsoddi yn ei weithwyr, a bod gennych y profiad a’r cymwysterau angenrheidiol, gallai hon fod y swydd berffaith i chi ac rydym wrth ein boddau’n clywed oddi wrthych.
Mae Cyngor Castell-nedd Port Talbot yn gwbl ymroddedig i ddiogelu a hyrwyddo lles plant a phobl ifanc / oedolion bregus ac mae’n disgwyl i bob aelod o staff a gwirfoddolwyr rannu’r ymrwymiad hwn. Mae ein hysgolion / gweithwyr yr un mor ymroddedig i sicrhau diogelwch a diogelu pob plentyn a pherson ifanc / oedolyn bregus ac yn cymryd camau i ddiogelu eu lles.
Bydd y broses recriwtio ar gyfer y swydd hon yn cael ei thanategu gan asesiad recriwtio diogel llym i sicrhau bod plant a phobl ifanc yn cael eu diogelu.
Gofynion Iaith Gymraeg:
Mae sgiliau yn y Gymraeg yn ddymunol.
Nodyn pwysig: Er mwyn bodloni gofynion Safonau’r Iaith Gymraeg, os yw sgiliau Iaith Gymraeg yn hanfodol / dymunol / angen eu dysgu ar ôl cael eich penodi – bydd angen y dogfennau canlynol yn y Gymraeg cyn y gellir hysbysebu’r swydd: yr hysbyseb swydd, y disgrifiad swydd a’r manyleb person.
Gwybodaeth Ychwanegol:
Mae croeso i chi gyflwyno ceisiadau yn Gymraeg; ni chaiff ceisiadau a gyflwynir yn Gymraeg eu trin yn llai ffafriol na cheisiadau a gyflwynir yn Saesneg.
Rydym yn cynnig cynllun cyfweliad gwarantedig i ymgeiswyr sydd ag anabledd ac i gyn-filwyr y lluoedd arfog.
Er mwyn cefnogi gweithwyr Tata Steel sydd mewn perygl o ddiflannu eu swydd neu sydd eisoes wedi’u diswyddo yn 2024, mae Cyngor Castell-nedd Port Talbot yn cynnig cyfweliad gwarantedig ar draws swyddi’r Cyngor. Sylwch: rhaid i ymgeiswyr fodloni’r holl feini prawf hanfodol (yn ôl y manyleb person) i fod yn gymwys ar gyfer cyfweliad gwarantedig. Os ydych chi’n cael eich effeithio neu’n debygol o gael eich effeithio gan y colledion swyddi yn Tata Steel, byddem yn croesawu cais gennych. Nodwch hyn ar eich ffurflen gais.
Yn Nhîm CNPT, rydym i gyd yn gweithio gyda’n gilydd i wasanaethu pobl, cymunedau a busnesau Castell-nedd Port Talbot.
Rydym yn ymroddedig i ddarparu cyfleoedd hyfforddiant a datblygiad proffesiynol i’n holl weithwyr.
Rydym yn edrych ymlaen at eich croesawu i Dîm CNPT.