We’re on the lookout for a charismatic and collaborative Front of House Manager to lead our reception team at the stunning 5-star Southampton Harbour Hotel. With a salary of up to £38,000 DOE, this is a fantastic opportunity to join a thriving luxury hotel and play a key role in delivering exceptional guest experiences. You’ll be a natural leader who inspires your team, drives high standards, and brings energy and warmth to every guest interaction. You’ll be working alongside an outstanding leadership team who are passionate about growing and evolving the hotel and you’ll be right at the heart of it. Who we are… Harbour Hotels is a collection of prestigious properties set in some of the most beautiful locations across the South of England. Our luxury portfolio includes coastal, countryside, and city hotels, each with its own exciting restaurant concept and our signature HarSPA brand. Named AA Hotel Group of the Year in 2018, we’re growing fast and it’s a thrilling time to join our journey. The role… We have a superb opportunity for a Front of House Manager to join our team. You’ll be responsible for ensuring every guest receives a seamless and memorable experience from the moment they arrive. You’ll be a confident communicator, skilled in complaint handling, and a true motivator who leads by example. You’ll bring at least 3 years’ Front Office experience at a supervisory level or above, with full knowledge of OPERA and a strong grasp of billing, revenue posting, and guest feedback management. Above all, you’ll be passionate about hospitality and committed to delivering excellence through collaboration and inspiration, a warm and approachable manager, bringing your team with you every step of the way. What’s in it for you… At Harbour Hotels, we’re committed to creating a vibrant and rewarding working environment. Here’s what you’ll enjoy as part of our crew: Excellent progression opportunities across the Harbour Hotels Group Bespoke career development pathways Competitive salary Unique on-the-job training and internal promotion opportunities Hotel stay and F&B discounts across the group Access to a dynamic benefits and discount platform Employee Assistance Programme Stylish boutique uniform designed exclusively for Harbour Hotels Complimentary meals while on duty If you’re ready to bring your leadership, passion, and hospitality expertise to Harbour Hotels, we’d love to hear from you. Please apply with your full and up-to-date CV below. Please note: Only applicants eligible to work in the UK or with a valid UK work permit/visa will be considered.