Coffee Bar & Terrace Manager
Full-Time Position
Location: North West London
Salary: £38,500 per year
Schedule: 5 days per week, 8.5 hours per day including weekends
We are seeking an experienced Coffee Bar & Terrace Manager to lead a busy and well-established coffee bar, terrace and grab-and-go operation. This is a key leadership role for someone who combines excellent hospitality standards, operational discipline and commercial awareness.
The successful candidate will oversee daily service, develop team capability and work closely with the Kitchen and Deli teams to deliver a strong coffee, pastry and light food offering. The role requires someone who enjoys building structure, improving systems and creating a calm, efficient service environment, even during busy periods.
This position is ideal for a strong café or coffee shop manager who is passionate about quality service, food and coffee, and who enjoys developing teams and improving operations.
Key Responsibilities
Operational Leadership
* Lead the daily operation of the Coffee Bar, Terrace and Grab & Go service
* Ensure smooth service flow and strong organisation during peak periods
* Maintain clear service standards and structured workflows
* Ensure high standards of hygiene, presentation and product display
Team Leadership & Development
* Recruit, train and support Coffee Bar & Terrace team members
* Build a motivated, professional and customer-focused team
* Encourage discipline, accountability and collaboration
* Identify development opportunities and support skill growth
Product & Customer Experience
* Work closely with the Chef on desserts, pastries, sandwiches, wraps, quiches and seasonal items
* Ensure alignment between Coffee Bar service and kitchen production
* Translate customer feedback into product and service improvements
* Maintain an attractive and commercially effective display
Systems & Operations
* Implement structured opening and closing procedures
* Maintain strong stock discipline and product rotation
* Track operational performance including sales, waste and peak service patterns
* Contribute to operational systems that improve efficiency and consistency
Commercial Performance
* Monitor key indicators such as average transaction value, waste levels and service flow
* Identify opportunities for bundling, cross-selling and improving sales
* Provide operational insights to support menu planning and purchasing
What We’re Looking For
* Proven experience as a Coffee Shop Manager, Café Manager or Hospitality Manager
* Strong leadership and team development skills
* Ability to manage fast-paced service environments
* Excellent organisational and communication skills
* A calm, structured and professional approach to operations
* Interest in coffee, pastries, desserts and café-style food service
What We Offer
* Competitive salary
* A senior leadership role within a structured hospitality environment
* Opportunity to influence product development and service standards
* Supportive and collaborative working culture
* Long-term development within a growing retail and hospitality operation