This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers.
She will pick the best candidates from Jack's network.
The next step is to speak to Jack.
Job Title
Customer Support/Success Manager
Salary
Up to £40k
Company Description
Kotini Ltd - VC-backed proptech startup reimagining property transactions
Job Description
Join a high-growth startup fixing the UK's broken home-buying process. As our next customer success hire, you will provide direct support to estate agents, buyers, and sellers while shaping our service strategy. This high-ownership role bridges technical support and proactive relationship management to ensure every user experiences a seamless, digital property journey.
Location
London, UK / Remote
Why this role is remarkable
* High-impact opportunity to join a seed-stage startup backed by InnovateUK and the Geovation accelerator, handling ~3% of all England & Wales home sales.
* Unrivaled autonomy to build customer success processes from the ground up alongside a founding team of experts from Coutts, NatWest, and Tails.com.
* Clear career progression pathways into leadership or specialized business functions as the company scales its digital-first estate agency platform.
What you will do
* Provide multi-channel support to estate agents, buyers, and sellers to resolve complex transaction issues and ensure platform satisfaction.
* Develop and iterate on a comprehensive library of training materials and support content to drive self-service and product education.
* Conduct regular customer check-ins with estate agents to assess product engagement, gather feedback, and identify opportunities for deeper feature adoption.
The ideal candidate
* Professional experience or deep domain knowledge in UK Estate Agency and the mechanics of residential property transactions.
* Proven ability to thrive in early-stage startup environments where proactive problem-solving and comfort with ambiguity are essential.
* Exceptional communication skills with a track record of following through on client promises and building long-term trust with stakeholders.
Who are Jack & Jill?
Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Next steps
Step 1. Visit our website.
Step 2. Click 'Talk to Jack'.
Step 3. Talk to Jack so he can understand your experience and ambitions.
Step 4. Jack will make sure Jill (the AI agent working for the company) considers you for this role.
Step 5. If Jill thinks you're a great fit and her client wants to meet you, they will make the introduction.
Step 6. If not, Jack will find you excellent alternatives. All for free.
We never post fake jobs
This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.
Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.
We appreciate this can make them look a bit suspect, but there isn't much we can do about it.
Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.
#J-18808-Ljbffr