Deskside Support & Engineering Services Lead Number of vacancies 1 Location Hindlip Grade H Salary £50,949 - £57,186 Working pattern Weekdays Part/Full Time Full Time Hours per Week 37 Type of Contract Permanent Document Attachment Job Advert You don't need a badge to make a difference. As part of our police staff team, your skills and perspective help us cut crime, build safer communities and support victims. The main purpose of the Deskside Support & Engineering Services Lead role is to manage the work of engineers within the Deskside Support, and Engineering Services Teams contributing to an efficient and effective Customer Service. In turn, ensuring a quality end to end ICT Service for West Mercia Police. To provide end users with support, maintenance and administration within the organisation's deskside environment to both internal and external customers. To respond to and resolve incidents involving ICT services, systems and related equipment used at the workplace and provide assistance to users. This includes CCTV, interview recorders, network, cabling, hardware and software (voice, data and computer) laptops, mobile devices, PCs, CCTV, audio & visual equipment, radios etc. The Deskside Support & Engineering Services Lead role is an office based role This is a CV only process - please ensure your employment history is up to date The closing date for this post is 12 noon on Thursday 21st May 2026 Why work for us? 28 days Annual leave (increasing to 33 after 5 years service) bank holidays. Generous pension scheme. Health and wellbeing, occupational health services, staff network and an Employee Assistance Programme. Police Mutual, affordable private healthcare and other savings. Gym membership discounts. Discounts on Electric Vehicles and Cycle to work scheme. Register for a Blue light card - over 15,000 discounts from large national retailers. To read more about the added benefits and rewards of working for West Mercia Police, please go to. We embrace diversity and welcome applications from everyone. We are also happy to talk flexible working where it is suitable for the role. If you require any support to complete your application or you have any questions please contact the recruitment team on 01905 718444 (press option 1 then 5) or email (internally please use myBop) Internal applicants who are in need of redeployment will be offered positions ahead of other candidates, subject to them passing a selection process. We know that people from underrepresented backgrounds may hesitate to apply unless they meet every single requirement. We don't want that to be a barrier for suitable candidates. If you meet the majorityof the criteria and are excited about this role, we encourage you to apply. We're committed to building a diverse, inclusive, and authentic workplace where everyone can thrive. *Photo ID will be required at interview so please follow this if you do not have a photo driving licence or passport (can be expired)