Job details
Are you an experienced help desk scheduler looking for your next opportunity? Would you like to work in a renowned company which offers up skill and training?
Randstad Construction & Property are working on behalf of a National Facilities Management company to find an experienced and collaborative helpdesk administrator in Livingston. The successful candidate will be responsible for admintistration work on a static site.
Location: Edinburgh
Salary: Competitive (up to £26,000 depending on experience)
Employment type: Full-time, permanent
Key benefits:
1. 40 hours per week
2. Employer pension
3. Company sick pay
4. Generous on call payment
5. Cycle to work scheme
6. Overtime rates
An average day will include the following:
7. Ensure customer SLAs are met
8. Ensure Quoted jobs have best fit resources allocated (geographically and skill set)
9. Monitor engineer response to Quoted works to ensure return visits are logged and
10. completed
11. Assist with purchasing
12. Ensure timely processing of engineers quotes, reports and recommendations to
13. clients
14. Ordering goods and services
15. Liaising with Accounts managers and supervisors with regards to capacity, timing of
16. jobs and issuing work instructions
17. Liaise with engineers to keep informed of changes, abnormal travel
18. Upload and update client portals and clients frequently
19. Contribute to the operation of the out-of-hours telephone answering service,
20. ensuring messages are relayed and actioned in a timely manner
21. Compile customer invoicing for review by accounts
An ideal candidate will have:
22. Proven experience in a planning/scheduling role (essential)
23. CAFM experience, or similar with Facilities Management experience (essential)
24. Proficient in MS Office, particularly Word and Excel
25. Excellent organisational skills
26. Excellent interpersonal and customer relationship skills
27. Exceptional telephone manner
28. Proven ability to use initiative
An ideal candidate will be:
29. Flexible and patient
30. A team player
31. Able to understand complex information and demonstrate attention to detail
32. Remain professional and communicate strongly
33. A can-do attitude
If this sounds like you please get in touch by contacting Jack Stewart at Randstad C&P Newcastle
Phone: 07778336565
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
...
Are you an experienced help desk scheduler looking for your next opportunity? Would you like to work in a renowned company which offers up skill and training?
Randstad Construction & Property are working on behalf of a National Facilities Management company to find an experienced and collaborative helpdesk administrator in Livingston. The successful candidate will be responsible for admintistration work on a static site.
Location: Edinburgh
Salary: Competitive (up to £26,000 depending on experience)
Employment type: Full-time, permanent
Key benefits:
34. 40 hours per week
35. Employer pension
36. Company sick pay
37. Generous on call payment
38. Cycle to work scheme
39. Overtime rates
An average day will include the following:
40. Ensure customer SLAs are met
41. Ensure Quoted jobs have best fit resources allocated (geographically and skill set)
42. Monitor engineer response to Quoted works to ensure return visits are logged and
43. completed
44. Assist with purchasing
45. Ensure timely processing of engineers quotes, reports and recommendations to
46. clients
47. Ordering goods and services
48. Liaising with Accounts managers and supervisors with regards to capacity, timing of
49. jobs and issuing work instructions
50. Liaise with engineers to keep informed of changes, abnormal travel
51. Upload and update client portals and clients frequently
52. Contribute to the operation of the out-of-hours telephone answering service,
53. ensuring messages are relayed and actioned in a timely manner
54. Compile customer invoicing for review by accounts
An ideal candidate will have:
55. Proven experience in a planning/scheduling role (essential)
56. CAFM experience, or similar with Facilities Management experience (essential)
57. Proficient in MS Office, particularly Word and Excel
58. Excellent organisational skills
59. Excellent interpersonal and customer relationship skills
60. Exceptional telephone manner
61. Proven ability to use initiative
An ideal candidate will be:
62. Flexible and patient
63. A team player
64. Able to understand complex information and demonstrate attention to detail
65. Remain professional and communicate strongly
66. A can-do attitude
If this sounds like you please get in touch by contacting Jack Stewart at Randstad C&P Newcastle
Phone: 07778336565
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
67. skills
ability to follow job and safetry instructions