Join to apply for the Salesforce Business Analyst role at Rays Industrial Inspection Services (Pvt.) Ltd.
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Join to apply for the Salesforce Business Analyst role at Rays Industrial Inspection Services (Pvt.) Ltd.
Are you a Salesforce expert with a passion for operational efficiency and business improvement? Do you thrive on translating complex business needs into streamlined, data-driven CRM processes? If so, we have a fantastic opportunity for you to join a global, innovative organisation based in the heart of Birmingham City Centre, offering hybrid working and a vibrant, collaborative culture.
As the Salesforce Business Analyst, you will play a key role in driving commercial success through the smart configuration and optimisation of Salesforce and other core business systems. Youll work across multiple European markets to improve customer service workflows, sales pipeline visibility, and reporting accuracy helping the business scale more effectively.
Youll be responsible for analysing current business processes and identifying opportunities to improve system use, automation, and data integrity. Working closely with regional sales, customer service, IT, and senior stakeholders, you will gather and document business requirements and deliver best-practice Salesforce configurations and reporting dashboards to enhance team performance and decision-making.
In this pivotal role, you will lead and support key CRM projects, including platform enhancements, third-party integrations, and training initiatives. You will be seen as the Salesforce subject matter expert within the business, helping to embed best practices, drive user adoption, and ensure consistent data and process standards across the European region.
To succeed in this role, you will need to demonstrate:
* Strong, hands-on experience with Salesforce configuration, workflows, and reporting tools.
* A solid understanding of business process improvement, sales operations and CRM strategy.
* The ability to work cross-functionally across sales, customer service, and IT teams.
* Experience in analysing operational data and producing actionable insights.
* Confidence leading Salesforce system enhancements, training users, and managing integrations.
* Proficiency in tools such as Power BI, SAP or Talkdesk is advantageous.
* Salesforce Admin Certification (or similar) is highly desirable.
This is an exciting opportunity for a Salesforce-focused operations professional who enjoys variety, project ownership, and collaborating across teams to make meaningful improvements. Youll join a global organisation that encourages innovation, professional growth, and offers a competitive salary and benefits package, including access to modern city centre offices and hybrid working flexibility.
SimkissGuy Recruitment is acting as a recruitment agency for the purpose of this vacancy. By sending your CV to us, you hereby consent for us to contact you in relation to recruitment. We are an equal opportunities employer who welcomes applications from all. We will be in touch within 3 working days if we would like to discuss your CV and experience further. If you do not hear from us within that time, you have unfortunately been unsuccessful in your application for this particular vacancy. We would welcome further applications from you for roles that may be more suited to your skills and experience.
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Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Business Development and Sales
* Industries
Marketing Services
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