Are you an experienced B2B customer service advisor? If so, we are looking for you!
Due to growth with the account management team, our client is looking to recruit a customer service advisor who, with on the job training, will develop into an exceptional account manager.
The role is an office based position and will see working closely with all departments in the business to build strong internal relationships as well as begin to build external B2B relationships ready for your personal career development journey.
What are we looking for?
* Exceptional customer service - both via phone, web chat and face to face
* Serve as the primary contact for external client communication
* Build strong, professional relationships - both internally and externally
* Record, document and manage customer enquiries and requests
* Liaise with account management and sales team when you identify potential sales opportunities
* Manage client booking requests
* Have the ability to juggle multi projects at a time and prioritise customer needs
* Handle customer complaints with professionalism and empathy.
* Collaborate with team members to improve overall customer satisfaction.
* Maintain a high standard of phone etiquette while communicating with customers.
Requirements
* Proven experience in a customer service role is preferred.
* Strong analytical skills to assess customer needs and provide appropriate solutions.
* Proficient in data entry with attention to detail.
* Ability to work well under pressure while maintaining a positive attitude.
* Familiarity with CRM systems is advantageous but not essential.
* A genuine passion for helping others and ensuring a positive customer experience.
If you are ready to join a company that will really focus on your career development then this is the role for you