Why Us?
It’s time to join West Lancs as we embark on delivering our new and ambitious Vision and Priorities. With a focus on environmental sustainability, generating economic prosperity, building inclusive & healthy communities and financial resilience, we are looking for exceptional candidates to help shape our future. You will be joining an organisation that puts its customers first, takes responsibility and works together with a can-do attitude, all while challenging the status quo to deliver exceptional outcomes for our communities.
Why you?
Do you…….
Enjoy working in a busy, customer focused environment?
Have a passion for delivering excellent customer service?
Want a new and exciting challenge?
If the answer to these questions is "yes", this could be the perfect opportunity for you!
We are looking to recruit a highly motivated, customer focused individual to join our busy Customer Services team.
You will be the first point of contact for all service enquiries through our Contact Centre and Customer Service Point in Skelmersdale. You will respond to customer enquiries and establish which services are required, whilst ensuring that appropriate information and advice is given regarding all of the Council's services.
You will be a team player, have the ability to work with minimal supervision, have excellent communication skills, have the ability to act as an advocate and deal sympathetically and empathetically with a wide range of customers.
You will need to be flexible in your approach to working hours to meet the needs of the service which is provided between 8.30am and 5.30pm Monday to Friday. Working patterns to be agreed.
So, if you think you are up to the challenge, we would love to hear from you.
What's in it for you?
We pride ourselves on our friendliness and being a good employer with a range of benefits and employment terms and conditions to suit you. A competitive salary and annual leave entitlement, flexible working, a generous employer pension contribution scheme, work life balance policies, and support for your personal development are just some of the benefits we offer.
If you are eager to be part of a transformative journey and make a tangible impact, West Lancashire Borough Council welcomes your application.
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