Senior Housing Officer
Location: Kilworthy Park, PL19 0BZ
Start Date: ASAP
Contract Duration: 3+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £ 16.65 per hour
Job Ref: (phone number removed)
Responsibilities
Actively contribute to the effective management of a broad portfolio of council-owned property and property managed on behalf of private landlords.
Handle all aspects of property management including enquiries, conducting viewings and inspections, processing applications, preparing documentation, and ensuring compliance with relevant legislation.
Work as part of a multi-skilled case management and administration team to deliver property management processes efficiently and effectively.
Manage and respond to tenant and landlord queries via phone, email, and in person.
Arrange and conduct frequent property inspections to ensure properties are well maintained.
Handle check-in and check-out processes including inventories.
Maintain accurate records of databases of properties and lettings.
Collect and manage rental payments.
Coordinate property maintenance and repairs, liaising with internal and external contractors.
Handle tenant inquiries, complaints, and requests in a timely and professional manner.
Issue warnings and pursue evictions where required.
Act as the principal point of contact when assessing and reviewing site suitability for Gypsy and Traveller and caravan dweller use.
Undertake other duties as may be reasonably required.
Person Specification
Qualifications
Educated to A Level standard or equivalent or qualified by strong relevant experience.
Full clean driver's licence and access to a vehicle insured for work purposes.
Knowledge/Experience
Experience in a lettings or property management role.
Strong understanding of the residential lettings process and relevant legislation.
A basic understanding of the Housing Act 1996 (as amended).
A good understanding of Equalities legislation, policy, and procedures.
An excellent understanding of professional boundaries.
Experience of keeping detailed records.
Skills and Abilities
Proactive with commitment to provision of excellent customer service.
High level of organisational and administrative skills.
Ability to prioritise, meet deadlines, and work effectively under pressure.
Good communication skills both written and verbal.
Problem-solving skills.
Committed to high standards of performance and quality.
Team working ability.
Flexible and resourceful.
Proficient in relevant IT applications.
Ability to exploit the use of new technology.
Able to work with teams across an organisation to improve service.
Ability to work independently.
General/Other
Flexible to undertake out of hours work as required.
Willingness to work within the Councils’ Impact Behavioural Framework.
Willingness to develop skills and knowledge in other areas to provide flexibility within the service.
An engaging, enthusiastic, and positive manner with a strong “can do” approach.
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