Our client, a leading MSP is seeking a 2nd Line Engineer to join them on a full-time, permanent basis.
Due to an exciting period of growth our client is looking to expand their team of Engineers, and are looking for a 2nd Line Engineer to join them, where you will be responsible for providing a high level of technical support to a broad range of clients, working on daily tickets whilst working with the wider team of Engineers, working on both day-to-day support tasks and project work.
Due to the location of the office candidates are required to have access to their own vehicle.
Key Responsibilities:
* Resolve daily tickets from clients, supporting on software troubleshooting as well as installs and updates, as well as hardware faults
* Attend client sites when required to fix onsite faults and hardware issues
* Provide a high level of technical support to clients as well as maintaining a high level of customer service at all times
* Work on a mixture of dayto-day support and project work
* Act as the goto for any questions or queries from other Engineers
Key Experience:
* A minimum of 3 years’ experience in a similar IT-related role
* MSP experience is advantageous, although not essential
* Used to providing a high level of technical support to a range of clients
* Windows Server 2012 – 2022
* Windows Desktop 711
* Office 365 knowledge
* Networking ability – DNS / Routing / Switching
* VMware
* Azure
* Active Directory
This is an excellent opportunity for a 2nd Line Engineer to join a thriving business who are leaders within their field, where you will given an excellent platform to learn, develop and progress your skills in a supportive environment, whilst working on a variety of day-to-day support tasks and project work with a varied client-base.
CVs are being reviewed, so please apply now for immediate consideration