Neighbourhood Officer * Location: Based in Welwyn * Contract: 12‑week temporary assignment * Hours: Full-time 30 hours per week option * Rate: £21.38 per hour PAYE We are seeking an experienced Neighbourhood Officer to provide high‑quality tenancy, neighbourhood and lettings support within a busy Resident Services & Customer Contact environment. This role requires strong frontline housing experience, excellent communication skills, and the ability to work proactively across a wide geographical area without a set patch. Day-to-Day of the Role: * Deliver frontline neighbourhood management, including tenancy queries, estate inspections, and case management. * Carry out lettings activities such as viewings, sign-ups, resident onboarding, and acting as the point of contact during the letting period. * Undertake tenancy visits, audits, inspections, and general estate checks, ensuring issues are logged and resolved promptly. * Manage caseloads effectively, ensuring deadlines are met and conflicting priorities handled professionally. * Build and maintain strong working relationships with residents, partner agencies, and internal teams. * Attend meetings, hearings, and resident‑focused activities, including occasional out‑of‑hours requirements. * Provide a visible, responsive presence across all housing stock, ensuring estates are well-managed and residents are supported. Required Skills & Qualifications: * Previous experience working in a frontline social housing environment (Neighbourhood, Tenancy, or Housing Officer role). * Strong background in lettings, viewings, tenancy sign‑ups, and resident onboarding. * Up‑to‑date knowledge of Housing and Leasehold legislation and related case law. * Able to work under pressure, manage conflicting demands, and meet deadlines. * Strong IT skills, confident using Word, Excel, Outlook, and housing systems. * Excellent relationship‑building skills with customers, partners, and stakeholders. * Full driving licence with access to a vehicle and business‑appropriate insurance. To apply for this Neighbourhood Officer position, please submit your CV detailing your relevant experience