Salary: £95,000 - 120,000 per year Requirements: Strong ServiceNow platform expertise across ITSM, ITOM, HRSD, CSM, Employee Service Centre, Case & Knowledge Management, and Performance Analytics. Experience designing ServiceNow solutions for HR, IT, and customer experience use cases. Hands-on knowledge of integrations, data migration, scripting, and workflow automation. Proven consulting and stakeholder management skills, including CXO-level engagement. Experience supporting change management and user adoption initiatives. Commercial awareness with exposure to pre-sales and client demonstrations. Eligibility for Security Check (SC) clearance is required. Continuous UK residency for the past five years is mandatory. Responsibilities: Lead pre-sales and business development activities for ServiceNow solutions. Own solution design, proposals, presentations, and contract support. Act as the senior point of contact for client stakeholders up to C-suite level. Design and deliver ServiceNow solutions aligned to business and customer experience goals. Work closely with internal sales, delivery, and partner teams, including ServiceNow leadership. Technologies: Architect Support ITSM Security ServiceNow More: We are offering a client-facing ServiceNow Solution Architect role within our UK-based Digital Customer Experience practice. This position focuses on pre-sales, solution design, and the end-to-end delivery of ServiceNow implementations across enterprise clients. We value strong collaboration within our teams and the successful candidate will play a critical role in enhancing our client relationships and supporting our business growth. last updated 4 week of 2026