2nd/3rd Line Support Engineer – IT MSP Location: Primarily office-based in the Reading area, with occasional visits to client sites
Job Type: Permanent / Full-Time
Salary: £30,000 – £36,000 per annum + up to 10% matched pension contribution
Full Clean UK Driving Licence required
We are currently seeking a highly capable 2nd/3rd Line Support Engineer to join a growing IT Managed Service Provider (MSP). This is a fantastic opportunity for an experienced technical support professional who thrives in a customer-focused, multi-client environment.
You’ll provide enterprise-level technical support to a diverse client base, supporting the smooth operation of computer systems, software, and hardware. Provide remote and occasional on-site technical support to clients (2nd/3rd line).
Troubleshoot and resolve issues across hardware, software, and networking.
Manage tickets and workflows via a helpdesk system.
Setup, configure, and support desktops, servers, printers, phones, routers, firewalls, and access points.
Assist with training needs analysis and internal skill development.
Experience in a technical support role within an MSP (essential).
Strong knowledge of Windows OS and modern Windows Server environments (Domains, AD, DNS, DHCP).
Good understanding of networking fundamentals and hardware components.
Familiarity with Microsoft 365 suite (Entra, Teams, SharePoint, InTune, Exchange).
Hands-on experience with remote support tools (e.g., IT certifications or formal technical qualifications are desirable.
Monday to Friday, 8:45am – 5:45pm
Travel time to office and client sites is additional
If you're looking to take the next step in your technical support career with a dynamic MSP environment, apply now to join a team where your contribution will make a real impact.