Overview
The medical receptionist must have the ability to provide cover, help and support to the patients and clinicians. An understanding, acceptance and adherence to the need for strict confidentiality, together with excellent customer care and communication skills. This post is primarily for Greenmount Surgery but will be able to travel across to Danescourt Surgery when needed.
Main duties
Receive and make calls as required in a professional and courteous manner, ensuring names and site are provided to patients on answering the telephone. In line with practice protocols, responsible for dealing with queries made by practice patients and allocating calls to the appropriate member of the healthcare team. Answering patient queries regarding medical results. Update patients records e.g. telephone numbers and address on each contact.
Make appointments as necessary, ensuring the correct health care professional is booked with the correctly allocated time. Receive samples over the counter in line with practice policy, completing the pro-forma for all urine samples. Generate repeat prescription on request, ensuring this occurs within agreed timescales and accuracy with due dates. Undertake scanning duties in line with the reception rota and ensure completion on a daily basis and complete accuracy. Ensure the generic e-mail Practice account is checked and any actions completed daily.
About us
Tarian Group is an organisation that covers 4 surgeries: 2 in Cardiff and 2 in Aberdare. We offer a variety of services to patients across all sites. Team work is key to how we run our practices. Our Practice consists of 5 GP Partners, 1 Managing Partner, 3 Practice Nurses, 2 HCAs, 1 Practice Manager and 5 Admin Staff across the Cardiff sites.
Details
Date posted: 02 September 2025
Pay scheme: Other
Salary: Depending on experience tbc
Contract: Permanent
Working pattern: Full-time
Reference number: A4313-25-0002
Job locations: Greenmount Surgery, 25 Church Road, Ely, Cardiff, CF5 5HQ
Note: Job description and responsibilities may be attached in the provided materials.
Job responsibilities
We have added the job description for Medical receptionist as an attachment please see attached file.
Person Specification
Qualifications
Essential
* Basic numeracy and literacy skills, e.g. GCSE / O Level English and Maths
Desirable
* Attendance at Practice Receptionist training or NVQ course or working towards this
Experience
Essential
* Experience in working with public in busy environment and within a multi disciplinary team
Desirable
* Experience in working within a busy general practice setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.
Employer details
Employer name: Greenmount Surgery
Address: Greenmount Surgery, 25 Church Road, Ely, Cardiff, CF5 5HQ
Employer's website: tariangroup.co.uk (Opens in a new tab)
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