Welcome to FCMS!
Post: Diagnostics Engagement Liaison 12month Fixed Term Contract
Pay: £25,000 - £30,000 depending on experience.
Hours: 3 7.5hr per week between Monday Friday opening hours 8am 5pm (excluding bank holidays)
Accountable to : Head of Diagnostics
Base: Newfield House, Vicarage Lane, Blackpool, FY4 4EW
* Please note that our roles are not being considered for sponsorship at this time*
We are seeking a motivated and professional Telemarketer to join our Diagnostics team.
Our Diagnostics service provides healthcare screening such as Echocardiogram, Non-Obstetric Ultrasound, ECG and other community services at areas across the UK. We provide high quality direct access to all our patients.
Main duties of the job
The primary purpose of this role is to engage with GP practices, Trusts and other diagnostics providers within our operational area, build strong working relationships, and promote awareness of our diagnostic services.
You will play a key role in securing opportunities to attend Primary Care Network (PCN) meetings and other NHS-related forums, helping to position FCMS as a trusted partner in healthcare delivery.
About us
The ethos of FCMS as a social enterprise, health and wellbeing services provider is to be passionate in its drive to ensure that patients and callers remain the central focus of all that it does. Coupled with excellent and well-established clinical governance systems and extremely effective operational expertise, it has meant that the company has the ability to strategically visualise, develop, and implement award winning services.
Over many years we have invested in our staff so that we have a core team of highly trained individuals who can manage the needs of our patients and callers. Our staff are able to significantly improve the service delivery and user experience due to their considerable experience and commitment to what they do.
Come and be a part of our amazing team!
We offer NHS Pension
Cycle to Work Scheme
Career Development Opportunities
Attendance Bonus
Staff Benefit Scheme
Free Tea & Coffee
Eye Care Contributions
Job description
Job responsibilities
* Proactively contact GP practices within designated areas via telephone and email
* Build and maintain strong, professional relationships with practice staff and decision-makers
* Promote and clearly communicate FCMS diagnostic services
* Identify opportunities to attend PCN meetings and other NHS forums
* Arrange appointments, meetings, and presentations with key stakeholders
* Maintain accurate records of communications and outcomes.
* Follow up on leads and nurture ongoing relationships
* Work closely with internal teams to align messaging and service offerings
Our key expectations are:
* Previous experience in telemarketing, sales, or customer engagement roles
* Excellent communication and interpersonal skills
* Confident speaking with healthcare professionals and stakeholders
* Strong organisational skills and attention to detail
* Ability to build rapport quickly and maintain professional relationships
* Self-motivated with a proactive approach to work
* Experience working within or alongside the NHS or healthcare sector (desirable but not essential)
* Hold Full UK car licence and willing to travel across the UK.
Personal Attributes
* Professional and articulate
* Resilient and target-driven
* Positive and enthusiastic approach
* Ability to work independently and as part of a team
Our Why: To nurture an environment of inspiration, innovation and disruption so this people in our world receive exceptional healthcare for this generation, and the next.
Values: Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours. Our behaviours should be in line with our values which form part of our Company DNA:
Fun:People rarely succeed unless they are having fun. Happiness is healthy!
Awesome:We arent here to be average, were here to be awesome!
Humble:Were here to make a difference to the lives of others, NOT to see how important we can become
Brave:We challenge the norm. We have the courage to get the difficult jobs done
Oompf:We have natural oompf! Its infectious!
Go-getting:We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivity
Come and be a part of our amazing team!
We offer NHS Pension
Cycle to Work Scheme
Career Development Opportunities
Attendance Bonus
Staff Benefit Scheme
Free Tea & Coffee
Eye Care Contributions
Disability Confident Employer
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy
DBS - This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence).For Driver positions you will also be required to undertake a Driver check.
Person Specification
Qualifications
Essential
* A good level of literacy is required for this position.
* IT literate.
* Communication skills (verbal and written)
* IT skills
Desirable
* GCSE/O Level English and Maths
Other
Essential
* Being able to work with our corporate values
* Enthusiastic and positive
* Approachable
* Team Player
* Always aims for excellence
* Ability to produce creative solutions to issues
Experience
Essential
* Experience of working in an office carrying out administration.
* Experience of computer programmes and IT systems.
* Experience taking calls and dealing with enquiries over the phone.
* Able to work under pressure and have a degree of resilience.
* Able to demonstrate effective partnership/team working
Desirable
* Information Governance understanding and awareness.
* Experience within a healthcare environment
* Experience of clinical systems
* Clinical governance understanding and awareness
* Understanding of ISO 9001
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staffto share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role.
We reserve the right to close this vacancy early if we receive sufficient applications for the role.
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