Salary: (Band 3) £25,760 - £27,476 pro rata, per annum
Permanent Position
Full-Time (37.5 hours per week)
We are seeking a motivated and organised individual to join our busy Cardiology team, providing a patient-focused administrative service. This role supports the coordination of outpatient appointments and ensures effective communication with patients and colleagues.
You will handle telephone enquiries from patients, visitors and GP practices in a professional and courteous manner, while supporting the booking, cancellation and rescheduling of appointments in line with waiting time targets. This includes contacting patients to offer appointments, issuing confirmations, and informing them of any changes.
Working closely with the wider team, you will help maintain accurate information and support the smooth running of daily services, including liaising with GP practices to obtain referral details when required.
The successful candidate will have strong communication and organisational skills, with the ability to work efficiently in a busy healthcare environment while maintaining high standards of patient care and confidentiality.
Main duties of the job
* To work as a member of a flexible team enabling and supporting patients through the booking of outpatient services according to NHS plan access targets in a knowledgeable and courteous manner.
* To provide a professional, accurate and courteous appointments and reception service within the Cardiology Booking Service for the Cardiology acute and CDC service.
* To undertake a wide variety of roles encompassing patient appointments and receptionist duties in an outpatient setting, within Organisation and Departmental guidelines.
* As a member of a designated clinical team, ensure co-ordination of processes to meet deadlines.
Job responsibilities
To work as a member of a flexible team enabling and supporting patients through the booking of outpatient services according to NHS plan access targets in a knowledgeable and courteous manner.
To provide a professional, accurate and courteous appointments and reception service within the Cardiology Booking Service for the Cardiology acute and CDC service.
Person Specification
Qualifications
* Good standard of secondary education equivalent to 5 GCSEs
* Experience of working in a team
* Relevant experience preferably in a healthcare setting
* Ability to use Word, Email and Hospital IT systems
* NVQ Level 2 in appropriate subject or relevant business administration experience in a healthcare or client facing role
Physical Skills
* Handling case notes and deliveries
* Call handling and speaking with patients/customers
* Flexibility in line with service needs
* Self-motivated and able to use own initiative to continuously update working practices
* Reliable and punctual
Abilities
* Ability to relate and communicate effectively with staff at all levels, both clinical and non-clinical
* Ability to work to deadlines ensuring quality standards are met
* Ability to work independently and as part of a team
* Ability to constantly re- evaluate workload and change priorities according to service demand
Communication Skills
* Must be able to use a variety of communication methods e.g. email, telephone, face to face tailoring style and approach relevant to the situation
* Must remain calm and professional under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr