We are seeking a proactive Service Improvement Officer to join our team. You will collaborate closely with internal stakeholders supporting the quality improvements within the operational teams.
Responsibilities
* Ensure compliance with statutory requirements.
* Implement improvement plans to enhance service delivery.
* Provide training and support to branch teams.
* Conduct audits and recommend improvement actions.
* Maintain high standards of service delivery and regulatory compliance in a fast–paced environment.
Qualifications
* Experience in service improvement and compliance.
* Excellent communication skills.
* Proactive attitude and keen eye for detail.
* Ability to thrive in a fast–paced environment.
Benefits
We offer thorough training and the opportunity to develop through self‑directed learning, coaching conversations, e‑learning modules and access to further qualifications and courses. You'll have the support to develop your career, either within your branch or the wider City & County Healthcare Group. We’ll also empower you to feel proud of the impactful and meaningful work that you do.
We will reward you with a comprehensive benefits package that includes wellbeing resources, financial advice and up to 14% discount at over 40 retailers including Tesco, John Lewis and many more.
* 22 Days Holiday (increasing to 25 days after 3 years’ service) plus bank holidays
* Occupational Maternity Pay & Adoption Pay
* Occupational Paternity Pay
* Death in Service Payment
* Occupational Sick Pay
* Subject to terms and conditions and qualifying period
We see extraordinary achievements happen every day thanks to the talent and commitment of our people. We want to transform the care industry by working smarter, using innovative tech and driving forward positive change. As the largest care company in the UK, we have the size and success to offer you a world of career opportunity, choice and security. Join us on our journey. CCH Group is an Equal Opportunities Employer.
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