Overview
As Guest Service Supervisor you'll be responsible for delivering when it comes to all things F&B, while supervising a large part of the hotel's food and beverage operations. This includes partnering with the Food and Beverage Manager in recruiting and managing staff, ensuring high levels of customer service, developing menus, maintaining inventory and budgets, and enforcing health and safety regulations. You'll also assist in monitoring industry trends, analysing sales and financial reports, and work with marketing and sales teams to promote the hotel's food and beverage offerings. The role requires exceptional communication and organisational skills, as well as a strong knowledge of food and beverage standards and best practices.
Responsibilities
* Partner with the Food and Beverage Manager in recruiting and managing staff
* Ensure high levels of customer service
* Develop menus, maintain inventory and budgets
* Enforce health and safety regulations
* Monitor industry trends and analyse sales and financial reports
* Collaborate with marketing and sales teams to promote the hotel's F&B offerings
Qualifications & Requirements
* Prior experience in delivering first class service in a food and beverage environment
* A deep understanding of food and beverage industry standards and best practices
* Strong people orientation with first class communication and organisational skills
* Commitment to delivering an exceptional guest experience and aligning with brand standards
* Experience in a bar supervisory position is ideal
Aimbridge / About the Employer
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other. At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'. So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality.
Benefits
* Industry leading training and leadership development opportunities
* Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
* Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
* 24/7 access to our employee assistance programme
* Uncapped incentives to reward you for your contributions
* Staff meals on duty
* Access to hotel gym facilities
* Free staff parking
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